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on 17 June 2012
Workflow modelling is a very accurate name

Every year I buy a number of technical or academic books to expand my knowledge for my work.

What these books don't do is tell you HOW to go about doing the things they intellectualise on.

This book provides an excellent - unparalleled - description of HOW to go about modeling business processes in real-life

It is:
* exceptionally well writeen - clear, concise, well planned
* written by people who know how to impart knowledge - there ARE techiques for this that DO work
* well produced - good paper, clear font, EXCELLENT diagrammtic examples
* humane and ethical - the authors obviously value people and the work they do as much as - actually more than - the proceses they wrok within (suffer within?)
* practical - provides not only a framework - but examples, tips, experiences, advice, guidelines.

This is one of the best business books I have read in the last decade.

If you need to work on Business Processes (in any way) with users and stakeholders - don't hesitate - buy this book. It will change your life.... (your work life I mean!)

Every Senior Manager should be acquainted with its contents.
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on 4 February 2010
Good practice for IT Business Analysts is to use Business Process & Workflow Modelling to drive analysis and design. The main driver is to increase the transparency and flexibility of systems we build/maintain i.e. don't bury important workflow and business rules knowledge deep in the bowels of some system.

All this means we are creating workflow models and this book will make you infinitely better at it then you are now. It is a treasure trove of practical tips and techniques that you will use every day. Buy it, read it, do it. Then read and refer to it again and again and keep getting better at what you do.
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on 19 May 2015
I made the transition from development analyst which is a 'jack of all trades' role to a more specific process analysis role and this book has been my constant companion. If you're embarking on a process analysis project this book is a must have.
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on 6 September 2012
This is the book I needed!
I found a suggestion to read it in a PowerPoint presentation speaking about "How process modeling save our project from failure". I was new in my job and I was searching for an easy explanation of "what a business process is", "where to consider it's start and end" and "how to describe the process best". Here there are the answers - written in clear and easy to read way.
I recommended it to all my colleagues and "consultants" (today I know much more than them in this field!). And I recommend it to you.
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on 15 May 2014
The chapters are well organised and contain steps for practical use. The examples of models used are ample and give a wide breadth of understanding. Would recommend.
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