Top critical review
12 people found this helpful
on 27 May 2011
Note previous review this is a "universal" cartridge not Phillips. Also note the "most" in their description "Fits Most Whirlpool Side By Side Fridge / Freezers" - I didn't see this at first - only afterwards.
I could not get the filter to lock into position and initially thought that it might be the wrong one so checked with Barty Spares. They came straight back and said it was the correct filter for the Whirlpool machine I have. After repeatedly trying to get it to fit and failing water began to pour out from around the filter all over the floor I couldn't get it to stop. Since the shut-off was located behind the fridge/freezer by the time I could reach it water had gone everwhere.
Tried to get some help from Whirlpool but gave up. Finally called in technician recommended by my local electrical wholesaler. He said that the filter was slightly too long to fit into the receptacle. After trimming a little from the end he managed to get it to fit. Afterwards he suggested to use only Whirlpool branded filters. It cost me the call-out plus an hours time plus the clear-up. In future I shall use only Whirlpool replacement filters... cheaper in the long run.