Top critical review
8 people found this helpful
Not a new product!
on 16 February 2013
I purchased this laptop I was of course expecting a new laptop.... However when we opened the packaging it was clear it certainly wasn't new. There were a number of marks on the top and there was a pencil lid still in the manual. When I contacted Bentham Ltd asking for either a (guaranteed) new laptop or my money back I received a short email that I would receive my money back when I returned it. When prompting them for more info they confirmed that they didn't have any new laptops (anymore supposedly), only a few second hand ones, and that I would therefore receive a refund.
Bentham ltd is misleading customers! When you sell products that have been returned by other customers, and that is the reason why you are able to sell cheaper than others, you should clearly state that. Then customers can make their own informed choice....
Also, this is not what I was expecting when I buy through Amazon - Amazon, you should should take action against sellers that mislead your customers!
Laptop itself is fine I am sure.