Top critical review
8 people found this helpful
NOT THE SAME COMPUTER I PURCHASED, SHOULDNT BE ALOUD TO TRADE
on 21 March 2014
Where to begin, firstly this isn't the product i brought and paid for.
The item i purchased has vanished from existence leaving a lower spec machine with the same comments as the one i purchased.
and the link just takes me to this vibox complete 3.
As someone who uses the comment system to a certain extent to know whether the purchase im making is a good idea then i feel this is very misleading. Vibox's explanation for this was 'this computer is the newer version' if so why do the comments date back to 2012???? My point exactly they are advertising comments for one computer then substituting the computers once they are sold.
I have no knowledge of how this computer performs as it isn't even close to the spec i paid for.
Mine was an 8 core 4ghz with 2tb hdd and 16gb of ram and was £949.99, very different to what you are seeing.
Some might ask why im complaining if my spec was higher, simple, because i can not give a fair review on the item i purchased and the comments from this computer are not applicable if they were the same for the one i purchased so people like yourselves are made to feel you are buying a good computer when in actual fact only maybe one of the reviews is relevant.
Now for the PC itself, it was packaged well and looked very nice, was fast and did all i needed it to do game-wise......Until 3 hours after setting up...oh no a blue screen.....hmmmmm now that shouldn't happen should it. reinstalled software via Vibox advice 2 hours after that a further 2 blue screens, maybe it was what i was doing, i think not first time i was playing a game so possibly, the further 2 times i was browsing the web.
now for the first day to get 3 blue screens signals trouble straight away. i again contacted Vibox and again was asked about reinstalling software in all honesty i couldn't be bothered if its a non-starter you get rid so said i just wanted to return and get a refund and possibly order a different model, to which they were happy to agree to.
During the conversation though i was asked to remove my original comment from this item about it not being the one i paid for and in a moment of me not thinking straight even though comments were valid i agreed(probably why it looks like they have amazing feedback) so 5 days later i requested to return the PC, and lo and behold whilst removing information from computer it suffered a further 3 blue screens in the space of an hour....oh joy.
So PC went the next day and was informed once received refund would be processed after PC was looked over, fine i was even going to order a different model to see if that would help but no the saga continues.
Only 2 customer service agents helped me and were polite, but one just wasn't having a good day and made the whole thing even worse, upon asking about information they had provided me as being incorrect i was told it wasn't incorrect they had just hoped to do things quicker than planned, im sorry i don't live on your hopes if you have a policy stick to it. i was expecting a refund to be done today and then show up in my account 3 days later, but now today im being told it would take 5 days to process and then another 3 days for amazon to then process it, no no no that isn't what i was told yesterday my dear the refund came through the same day so amazing how it would have taken 8 days, i was even told i had a go at the same person more than once and had the phone hung up on me, im sorry challenging information you wrongly informed me of isn't having a go, if you get it wrong don't try and blame me. they are quick to take your money then wash their hands if anything should go wrong i should have looked closer at the negative comments and not so much at the good ones as someone else had pretty much exactly the same experience i had and was told exactly the same thing about newer model being advertised, so the discontinued a product twice in the space of a few months, please.
i shall not be ordering from them again as they clearly don't teach the staff very well and the engineers that build the computers don't look like they know what they are doing, even technical support had me sit on the phone while they goggled another problem i had with an adapter for the computer, training is an integral part of technical support in case you hadn't realized.
I suggest you beware when purchasing as im sure some of these reviews for their computers are not always for the right products