Top critical review
on 18 November 2017
I bought the memory card and with a Transcend Dash Cam as a Christmas gift. The 32gb card failed within months and this failure locked-up the camera. However, my disappointment did not end there.
My experience with Transcend when I contacted them via their website to report the failure of the memory card was nothing short of disgraceful. First of all, they ignored the two messages I sent through their web-form.
Then, when I messaged the Chief Executive's office via a link on their own website, I was told they could find no record of me having contacted them at all.
When I provided them with proof that I had written to them, they told me that memory cards were not "strictly speaking" covered by any form of warranty or guarantee. In short, they turned their back on the situation and did not want to know.
The 32gb card probably costs them £3 or £4 to produce, That is how little they think of customer satisfaction.
Based upon my experience, I for one will not be buying any more Transcend products.