Top critical review
Faulty electric sterilizer, no response from careline
on 29 March 2017
We bought this pack for our second child as we thought it would be better than the microwave version we used with our first child.
So the bottle warmer and bottles are great, the main problem and the only reason we bought the pack was the electric sterilizer. From the first try it would turn on for just over a minute, make a lot of steam then just turn off, therefore not running a fully cycle. I believe the electric sterilizer to be faulty. It's really important that it works otherwise you're giving a new born baby milk from semi dirty bottles.
To make matters worse we contacted firstname.lastname@example.org and did get a reference number, they got back to us asking for a picture of the inside which we provided. Since then we've had no contact or help in either fixing the issue or returning the product.
We also had to go and buy the microwave version which is working fine.
So just feel like we've been ripped off a little.