Top critical review
9 people found this helpful
on 16 September 2014
This review is not a rant against 3, or the 321 plan. They're great: the price is fabulous, the coverage excellent, the customer service comprehensive. What I don't like is when I get sent something I didn't order. This is a Prime (hehe) example.
Basically, I was sent a mobile broadband SIM in a mobile SIM package - that is, one designed to function in a dongle. The lovely people in 3 explained that while you can make calls, etc they're not ideal: You can't, for example, use the internet. I only discovered this after I had used the starter 150mb. Then the internet stopped working; I rang up 3; they explained why ( see above) and then transferred the credit to a new SIM, which does work. I had used some of the credit, but they refunded me a tenner anyhow. Lovely.
I shall hence say this saying of wisdom:
Buy your SIMs directly from 3, and then top-up them. It's not any more expensive (hurray for freepost!). You'll save yourselves a lot of bother.