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This is Service Design Thinking. Basics - Tools - Cases Paperback – 3 Feb. 2014
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- Paperback : 380 pages
- ISBN-10 : 906369279X
- ISBN-13 : 978-9063692797
- Dimensions : 18 x 3.1 x 22.5 cm
- Publisher : BIS Publishers; 1st edition (3 Feb. 2014)
- Language: : English
- Best Sellers Rank: 38,813 in Books (See Top 100 in Books)
- Customer reviews:
From the Back Cover
A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book.
It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context.
In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)
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Top reviews from United Kingdom
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Not recommended for anything more than giving yourself a headache
It is a good resource for linking design with the business world.
It is practical, hands-on and keep getting back to find new ideas and inspiration.
I highly recommend it to everyone.