Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers: How to Get Better Performance and Results from Knowledge Workers Hardcover – 1 Nov 2005
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About the Author
Thomas Davenport holds the President’s Chair in Information Technology and Management at Babson College. He is Director of Research for Babson Executive Education, an Accenture Fellow, and author, coauthor, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know (HBS Press, 1997).
Top Customer Reviews
He carefully organizes his material within nine chapters. Throughout his lively and informative narrative, he responds to questions such as these:
• "What's a knowledge worker, anyway?"
• How do knowledge workers differ from others?
• So what?
• Which interventions, measures, and experiments in "knowledge work" are most effective?
• Which are the most important knowledge work processes?
• Which organizational technology is most appropriate to knowledge workers?
• How to develop their individual capabilities?
• What must be invested in knowledge workers' networks and learning?
• Which physical work environment will help to maximize knowledge worker performance?
• How best to manage knowledge workers?Read more ›
This is a review of the Kindle version, which seems to have vanished from the Amazon store. This is a welcome update on how best to manage staff, staff who know more about their job than you do, staff who are highly skilled and highly mobile. Actually staff like the majority of workers nowadays. The book is written with authority and insight, not heavily research and statistic based, nor just a set of empty exhortations. The author clearly knows what he is talking about. Having worked in organisations most of my life, this was packed with welcome insights and thoughts.
The book is tightly organised in chapters, so the best way to read it is a chapter at a time, if you are struggling with one particular chapter, press on, the next chapter is likely easier going. Each chapter comes with a summary and bullet points. My Kindle version is well produced, no obvious typos or other glitches.
The one downside of this book is that you come away from it realising just how poorly managed most organisations are, still tied to a top down approach, and if they thrive it is in spite of higher management and because of expert staff on the ground who really know what they are doing.
Most Recent Customer Reviews
Interesting book that makes discussions with my boss interestingPublished 20 months ago by robbie irvine