Andy Hanselman and his lovely wife, Jill White, have really helped us look at our business through 3D glasses! They encourage you to 'Delight' your customers in order to differentiate you from your competitors. A great, practical read. Enjoy!
Brilliant thought provoking book! Asked the right questions to get you thinking and taking action. Definitely a book you can keep reading over the years to freshen things up. I'd recommend this book to anyone in business regardless of size. Arrived the day after the order was placed too
This book is brilliant ! I already have it as a paperback version but had to have it on my Kindle too!
As a small business owner, the 7 characteristics that Andy & Jill's book goes through, really opens your eyes and leaves you buzzing with different ideas and strategies to put into place to make you stand out from your competition.
A concise book but packed with thought provoking methods which can be applied to improving business performance across many sectors. Having already got the hard backed copy its good to have a kindle version to be able to easily check back on the move. Thanks guys.