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The Theory and Practice of Change Management Paperback – 5 Feb 2010

4.2 out of 5 stars 13 customer reviews

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Product details

  • Paperback: 496 pages
  • Publisher: Palgrave Macmillan; 3rd edition edition (5 Feb. 2010)
  • Language: English
  • ISBN-10: 0230210694
  • ISBN-13: 978-0230210691
  • Product Dimensions: 17.8 x 2.5 x 25.4 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Bestsellers Rank: 66,002 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

Review

'This book provides an excellent overview of the complex field of change management. Relevant theories are clearly explained and closely linked to practical examples and exercises. Thoroughly recommended.' - Katie Truss, Director of the Centre for Research in Employment, Skills and Society;  Professor of Leadership, HRM and Organization, Faculty of Business and Law, Kingston University, UK
 
'This is an excellent overview to the body of knowledge connected to the theory and management of change. It's enjoyable to read and covers an unexpectedly wide range of material, all within the context of a process model of change.' - Suzanne Pollack, Henley Business School, University of Reading, UK

'A comprehensive core study text suitable for any students of change management or managers who need to know more about the subject. Its excellent literature review, case studies and exercises for each of the topics allow readers to evaluate their own experience in the change management context. I would not hesitate to recommend it as a core text for any of my students.' - Sylvie Jackson, Senior Lecturer in Change Managment and Performance Measurement, Department of Engineering Systems and Management, Cranfield University, UK

'A thoughtful textbook that presents a richly combined view of both theory and practice in managing change.'  - Muayyad Jabri, Associate Professor, School of Business, University of New England, Australia


Book Description

The third edition has been extensively revised to build on existing strengths. It now features an even stronger underlying model, improved signposting and structure and 12 major new case studies

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4.2 out of 5 stars
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Format: Paperback
Change fails over 90% of the time according to Fortune magazine. In October 2007 the Hay Group published research that showed 97% of M&As in the UK and 91% in the EU fail to deliver on the strategic objectives expected. Often the failure comes from a less than ideal focus on leadership and the people aspects of change.

These figures suggest that people and organisations need all the help they can get. So could this book help?

John Hayes is Professor of Management at Leeds University Business School where he teaches change and organisation behaviour. The title immediately overcomes the potential barrier of an academic textbook in that the "practice" aspects are much more widespread than the 2002 edition. It includes material on practical interventions which engage people across the organisation rather than just the change initiator or their team. The other "growth area" is around the "soft skills for hard results" in terms of the stakeholder and leadership aspects together with managing relationships during the process of change.

Throughout the book there is a blend of the academic models, many of which will be familiar to MBAs together with illustrative case studies from Asda, BBC, etc as well as the public sector. These are complemented by reflective exercises which enable the practitioner and the commissioning manager/leader to take a holistic approach to the design of any intervention. All of these will help fill the gaps and abysses into which many change programmes fall.

So, who is the book for?

The immediate answer is for anyone who takes the process and success of change seriously, in that it addresses both the surface and deeper aspects - the latter often given insufficient attention hence the low success rate.
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Format: Paperback
The preface to this book says it was "originally written for practicing managers and for M.B.A. students and others who have considerable experience of working in organizations." That is a great goal, but make no mistake: this is a textbook, with all the good and bad that term implies. On the positive side, it means that author John Hayes is extremely expert, complete and methodical. He defines all the terms, summarizes all the research, and breaks all the chapters into units complete with case studies, diagrams and concluding summaries. On the negative side, it means this book can be very slow-going in spots, the style is sometimes academic and, especially in the early chapters, the author tends to emphasize broad theoretical frameworks rather than tools you can apply immediately. Hayes does get to specific suggestions later in the book and they are quite useful, but getAbstract recommends his comprehensive tome primarily to students of change management and to patient practitioners. Those who want to learn change management will come away far better informed, but not without working at it.
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Format: Paperback Verified Purchase
I have read plenty of change management books and invariably there are two types: 1. those that focus on theory and collate/regurgitate word by word what has already been told by other academics and authors; 2. or those who are focused on practice (what i have noticed is that these books are usually very light in content and tell stories like father Christmas and the elves. No I am not joking).
This is a refreshing book: the author is a very well known change management expert and tried to find the balance between the theoretical and the practical side. I like that he included also chapters on the human element of change and on communication. The only downside is that sometimes the book gets a little bit hard to digest when the author spends time on the teoretical part. After finishing a chapter the sensation is more often than not "OK so what's the point?" as there are so many theories crammed together that it is not clear what is the posiiton of the authot. Overall a good book, especially if you buy the more affordable paperback version. COuld be improved if the focus was on what the author thinks rather than a list of theories with a sprinkle of "how to"
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Format: Paperback
This is a very solid book, and well written. If you are after an encyclopedic review of lots of change materials, all properly referenced then this may well be the book for you. It is certainly more accessible than some other academic books on the subject. However, if you are after pratical guidance of delivering change then I think this is less likely to work for you - it is not that the advice is not here, there is lots and lots here, but it is hard to make it into a cohesive view for a change manager of "so what should I do now?".
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Format: Paperback
The Theory and Practise of Change Management.
The good bits:
Referencing at the end of each section and chapter. This make lifting a quote for further reading easy as it avoids traveling to the back of the book every time.
The not so good bits:
Type font is poor, As this is core reading for the degree programme i am on, I thought thatit would facilitate those like myself with vision difficulties by printing in a font such as arial and not new roman.
The writing style takes several reads to get the information digested.
The price, hate it as i had to but it.
Overall: I am not sure that if you have picked up this book just to familise yourself with the subject if you would survive more than a couple of pages before going elsewhere. If you are reading it professionaly, you will struggle though and discover that it is well referenced and does balance arguments with pleanty of theory.
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