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on 15 March 2017
The best book ever, and the cheapest ever. I literrally so appreciate the seller that took his time to send it for me.

Much much much apprectiation. Do more things like that, and you'll be blessed. Always

Wish Love, Cristian
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VINE VOICEon 18 February 2016
Format: Hardcover|Vine Customer Review of Free Product( What's this? )
The writer of this book tells an engaging (see what I did there?) story of an employer whose business gets bought out by a competitor and what happens to the business and its employees afterwards. It is a sink or swim situation and how the characters in the book deal with their collective and individual lot is impressively described. The chapters are not over-long and the book can be digested in easy chunks.

Most of the lessons of this book are commonsense. I wish that managers within my former business (DWP) were given copies of this book, as it would make them more humane and sensitive in their dealings with their staff in their daily work. Employees are generally engaged because of correct rewards, praise, feeling vealued, having an input and being politely and considerately treated.

This thought-provoking book spells all of that out with examples.
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VINE VOICEon 25 January 2016
Format: Hardcover|Vine Customer Review of Free Product( What's this? )
I first came upon this author by reading his excellent volume 'The Advantage', which was an excellent book. This volume is written as a piece of fiction (a fable) in which the character encounters problems, their solutions and comes up with strategies to deal with those problems which are themselves the learning points for the reader. Whereas this sounds like a cheesy premise, the reality is that it is much more relaxing than a straightforward business book, as it almost feels like you aren't working when you read it. The fable itself also gives you a very clear and practical context for the issues being faced. I have to say that I think this strategy for teaching is very good
This white hardback has an equally white slipcover with a blue title. The 260 pages are printed with black ink on a very white paper in a reasonably large business style font. Layout is excellent and whereas there seem to be plenty of pages you can with some dedication read this in an evening in one go.
The theme of the book is 'a miserable job' and the author pitches three reasons why people are unhappy at work. The author argues for employers to engage in processes that make work less of a drudge and offers clear practical advice and also case studies to take us forward. Employers and employees alike are very busy these days and just get their heads down, but this book encourages us all to look up and engage together in processes that will make work less of a chore. I think this book is a good diversion for employers that will help you consider the needs of staff and also Important for employees also as they must be part of the solution.
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Format: Hardcover|Vine Customer Review of Free Product( What's this? )
This book tells the story about Brian Bailey, the CEO at an exercise equipment manufacturer called JMJ Fitness Machines. He makes significant changes to the company and wins various business accolades such as being named as one of the top 50 medium-sized companies to work for in the USA (rather like the Sunday Times lists of ‘100 Best Companies To Work For’/’100 Best Small Companies To Work For’ awards in the UK – but this book is, of course, a fable).

When Nike enters the market, Brian is forced to sell the company. He retires (aged 53) and moves to Lake Tahoe. Skiing distracts him from business until he has a skiing accident, at which point he starts to think about work again. He – very unusually - buys an interest in a tired Italian restaurant called “Gene & Joe’s” – apparently a world away from his former company but in fact no distance at all because job dissatisfaction can strike any job.

To give you an example, one of the first things that Brian does is to have a chat with Carl, ‘the poster child for apathy at the restaurant’, whose primary job is to take the restaurant’s orders in the drive-through. Carl makes mistakes which ripple through other staff, causing them to slow down. Brian doesn’t berate Carl or crack the whip. He just explains the problem, tells Carl he needs to make his job more *measurable* and ASKS Carl how he can do the latter (he does not take the bad manager’s approach of imposing the measurement on him). They work through a number of possibilities until Carl settles on the number of orders he can take and execute without making any errors.

Carl doesn’t realise that Brian has had this method of measurement in mind the entire time but lets Carl think it is his own idea. Every time Carl hits on an idea that Brian doesn’t like, Brian simply points out why it wouldn’t work, prompting another suggestion. Eventually Carl asks Brian for a suggestion, at which point he suggests this method of measurement.

Brian also explains that Carl needs to measure something else – that he’s dealing with customers in a positive manner (so they will hopefully come back again). Carl can’t think of anything so Brian suggests counting the number of times Brian makes customers smile when they come through the drive-through. Again, note how Brian gives the impression that it is Carl’s idea whereas actually it was Brian’s. It is all very softly-softly.

Who is to do this i.e. count the number of times Carl makes customers smile? Carl. Carl is surprised, asking “How do you know that I won’t cheat?”. Brian’s reply: “Because I don’t think that you’re that kind of person”.

That is just one example.

Because the story is set out in a book, it gives the author time to build characters and the fable. It contrasts with a business book which would cover the topic in one chapter.

The author addresses the three root causes of job misery. He delivers a powerful message to any manager or leader, namely how to foster loyalty and engagement. As side-effect of that is increased profitability and reduced employee turnover.

I have learned from this book. Frankly, if you learn one thing then it is useful.
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TOP 1000 REVIEWERon 20 March 2016
Format: Hardcover|Vine Customer Review of Free Product( What's this? )
Patrick Lencioni is successful in his field, and he has pulled it off again with this book, which I am pretty sure is an update of an earlier book of his. His USP is that he communicates through narrative. So the bulk of this book is a story told to illustrate the point. His points are pretty well known - and basically boil down to alienation caused by people being distant from the fruits of their labours. His solution is not to call for a communist revolution; but rather for bosses to get to know their staff, let them know they are appreciated, and motivate them by getting them to measure their own success. Simples (if only)! I quite liked it.
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Format: Hardcover|Vine Customer Review of Free Product( What's this? )
As a business consultant and University Lecturer in International Business and Global Strategic Management at a University on Sofia, I have read many different books pertaining to business strategies. Many have been good, whilst most have been dull with a minority being almost unreadable. Very often I get the impression that the very complex books are written by people who are theoreticians rather than doers in business. So many ideas I have read, are for the pages of book and debate rather than the practice of business. This book is one of the exceptions, it is very readable and contains good ideas and advice.

The book is written as a story, examining a manager who takes on both a pizza restaurant and then a sporting company who then trys to turn them from making a loss into a profit by engaging with employees and making the work enjoyable.

The author examines what he calls the 3 Truths, 1. Measurement, 2. How Do I Make A Difference and 3. Who Knows Who You Are?

The book examines the Truths and explains that if managers do these 3 things, then employees will feel different and be motivated and so will be far more efficient.e will respond. This is all taught through gentle storytelling. It is quite a short book, but it is well written. There is very little jargon used in the storyline and I think many mangers could learn something from this book.

Whilst this is never going to be a book that sets the world alight, it is nevertheless a good read about employee motivation in the workplace and I am happy to Recommend it.
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on 17 March 2016
Format: Hardcover|Vine Customer Review of Free Product( What's this? )
Told as a stylised narrative along the lines of a fable this is an intriguing book that looks at the shape of employment in the 21st century. Lencioni has an engaging, often disarming charm in his writing and the methodology behind his work is solid and affecting all the more for this style of presentation. The topic- under-engagement, alienation, cynicism and frustration in the workplace- is a common one now across the employment spectrum I'd say, as late capitalism struggles to control a largely imagined, potentially restive population with a host of non-jobs and the phenomenon now I find, of what is basically part-time work stretched into full-time positions through a misguided belief in the old adage 'if they don't have jobs they'll be reaching for the pitchforks.' One of the shortfalls of this book is that the author avoids facing up to this stark reality- there really are not enough 'proper/traditional' full-time jobs to go round now in advanced, post-industrial societies and we need a new socio-economic construct to deal with that reality- but as Lencioni is a guru for liberal capitalism that's not really surprising. What is interesting though, is that this issue becomes clear throughout the book, it's impossible to suppress, whether the author wanted to actively do that or not.

That aside, this remains a fascinating book that's worth a read, whether from a business management point of view, or from that of a grunt on the office/shop floor. I don't feel the real root causes flagged up on the cover are actually addressed directly although they do, perhaps more by accident than design, eventually shine through.
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Format: Hardcover|Vine Customer Review of Free Product( What's this? )
Patrick Lencioni's allegorical style of business education seems, to me, to be a good one, explaining as it does in simple terms, quite complex ideas. The format in this series of books begins with a fable, in this case a successful manager who organises the sale of one business, retires, only to get involved in two others. At the end, Lencioni reiterates the nuts and bolts of what we learn during the story. In this case, the main feature is employee engagement and how good managers can get the best out of their staff and staff get the best out of their jobs. The three key factors that emerge are for measurement, relevance and recognition: how this works and why it is important is what the allegory is all about. Simple to read, but instructive too, the ideas are also profound, without being particularly new - just not always applied well. Always interesting to read, the books, including this one, are a refreshing way to describe and explain basic business management and get the point across without being preachy or academic.
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VINE VOICEon 26 February 2016
Format: Hardcover|Vine Customer Review of Free Product( What's this? )
An excellent and revealing read for all managers. Although I'm not a manager, I'm tempted to leave this on the desk of mine although he should get the general idea as I've been taking snippets of wisdom from this and delivering them as required the past few weeks :)

It's a well written and well constructed story about Brian - a retired CEO as he moves from retirement back into work to rescue companies in dire straits as a result of miserable employees.
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on 9 October 2007
I am new to this genre of book - Business Fiction, so I was not sure what to expect. I was pleasantly surprised, as Lencioni tells the story of a retired CEO turned pizza restaurant manager in the most entertaining fashion. You can easily picture the characters he builds up and you can relate to them well (even if you are a manager or not). The book is very easy to read with chapters of just a couple of pages in length, making the lessons and morals easy to digest. The only part I felt that let it down (if anything) was towards the end Lencioni tried to demonstrate the "Three Signs of a Miserable Job" in a different industry (sports shops) - I did not feel this was necessary and it slightly went off track. This book will be a beneficial read for anyone looking to get motivated in their own role and also for managers looking to motivate their team.
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