Learn more Shop now Shop now Shop now Shop now Shop now Learn More Shop now Learn more Fire Kids Edition Shop Kindle Listen with Prime Shop now Shop now

Your rating(Clear)Rate this item
Share your thoughts with other customers

There was a problem filtering reviews right now. Please try again later.

on 3 July 2001
Continual improvement is the key to survival in today's business climate, and as companies like GE and Motorola have proven, Six Sigma is a useful tool for ingraining the quest for perfection in an organization. After reading The Six Sigma Way, you'll probably be ready to jump out of your chair and immediately follow in these companies' footsteps by launching a Six Sigma initiative of your own. The authors, three consultants who teach firms to implement Six Sigma efforts, convincingly extol the money-saving and efficiency-enhancing virtues of the holistic approach. This book offers a lot of jargon and complex concepts, but the material is presented in easily understood charts and lists, and there are plenty of concrete examples. We at getAbstract.com recommend The Six Sigma Way to managers who have heard wondrous tales of Six Sigma, but would like a more down-to-earth explanation of how it can be used and the benefits it offers.
0Comment| 22 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 8 November 2013
Despite the product description stating that this book has 448 pages, the Kindle edition is only 30-odd. I am very unhappy with this purchase, but did not check it in time to get the 7 day refund. This is also a terrible price for less that 10% of the actual book.
0Comment|Was this review helpful to you?YesNoReport abuse
on 5 January 2012
Whilst much of the theory in this textbook is synonymous with TQM, Six Sigma does seem to assert improvements to TQM theory such as: methods for defining dynamic customer requirements (VOC & Kano analysis); process design/re-deisgn (SIPOC); and a roadmap for implementation. However, Six Sigma's obsession with measuring every activity of every process in an entire organisation, combined with its goal of achieving near perfection (99.9997% yield and 3.4 DPMO), would be unsurmountable even to most progressive organisations. It is also unfortunate that this dogma implicitly presents itself as both the means and the end. The promulgation of six sigma rhetoric also reveals unspoken assumptions of scientific management, fast capitalism and instrumentalist rationality without adequate thought about egalitarian human resource values. The other flaw is that the rhetoric purports a model primarily designed for the manufacturing industry with insufficient thought about its application to a heterogenous service industry.

Notwithstanding the above criticisms, there is some practical advice and applicable techniques in this book which if one cherry-picks, could prove useful to organisations. Conclusion: Far too quantitative with an unmanageable emphasis on measurement and 'six sigma' performance
0Comment| 3 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 2 November 2000
I saw this book at a fiend and I was immediately astonished. After a few hours I decided to purchase it via Amazon so I also possess a copy (although I preffer electonic files to save trees). I work for GE several years and I consider six-sigma one of the key elements that help GE to succeed in todays competitive markets. I also posses a number of trainings in the six-sigma methododology which took me several months in total. This book is a clear and consize reading which summarizes key building blocks in real perspective and I will use it as a quick guide in coaching others.
0Comment| 8 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 10 February 2016
use again
0Comment|Was this review helpful to you?YesNoReport abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.

Need customer service? Click here