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Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours 1st , Kindle Edition
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|Length: 524 pages||Enhanced Typesetting: Enabled||Page Flip: Enabled|
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Top Customer Reviews
The author stays mostly away from the heavy technical side which is a breath of fresh air as most other books on the subject seem to want to focus on the hundreds of features that you can customise, however this book puts out a good explanation of why Microsoft have put things together the way they have.
One key take-away for me after reading this book is that:
"It is not the case of *CAN* you change CRM to behave in a different way, it is more a case of *SHOULD* you change CRM to behave differently.
I wish I had read this book earlier !
As I haven't actually read the book all the way through I would advise you to take my feedback with a grain of salt as you may find this is what you were looking for if you are not interested in any technical implementation help. In the end we didn't proceed with Microsoft Dynamics and went for a hosted solution called vTiger which is also open source and less complex for what we actually needed.
So the book is by nature complex, not the books fault as it makes a good attempt.
Most Helpful Customer Reviews on Amazon.com (beta) (May include reviews from Early Reviewer Rewards Program)
There were some areas I wasn't really satisfied with though. Firstly the author is a bit of cheerleader for the product. I find that annoying in technical books. Another area of complaint is that the book isn't detailed enough. Rival books such as Snyder's Microsoft Dynamics CRM 2011 Step by Step have superior instructions and more detailed walk throughs on how to accomplish certain tasks. I prefer books that have a more hands on tutorial approach, otherwise I don't absorb the information
In summary then this book is a clear introduction to Dynamics CRM 2011, but only an overview. Most topics are only covered relatively briefly. If you want more detailed step by step instructions look elsewhere. Also this is definitely not a book for developers looking to extend CRM 2011.
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