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Systems Thinking in the Public Sector: The Failure of the Reform Regime... and a Manifesto for a Better Way Paperback – 11 Apr 2008

4.0 out of 5 stars 32 customer reviews

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Product details

  • Paperback: 228 pages
  • Publisher: Triarchy Press Ltd; First Edition edition (11 April 2008)
  • Language: English
  • ISBN-10: 0955008182
  • ISBN-13: 978-0955008184
  • Product Dimensions: 16.5 x 1 x 23.5 cm
  • Average Customer Review: 4.0 out of 5 stars 32 customer reviews
  • Amazon Bestsellers Rank: 215,756 in Books (See Top 100 in Books)
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Product description


This waste of our money is just madness. Do you ever wonder how the Government came to make such a pig's ear of running the public services...? The argument compellingly made in this that the Government has designed failure into almost everything it does on our behalf... it is culpable because it has failed to listen to people who know better how to run services on behalf of the customer. --Philip Johnston,

...essential reading for every national and local politician, every public servant or indeed anyone who cares about public services. It describes and explains how command-and-control thinking is having a devastating effect on our public services but more importantly identifies how we can go about putting it right! A cracking read from the first page to the last. --Steve Greenfield, County Trading Standards Officer, Suffolk County Council

This book is uncomfortable, challenging and very direct. It offers huge learning and insight. It is buttock-clenching in places. It stimulates different thinking and methods that should be strongly encouraged and welcomed in the pursuit of excellent public services. A superb read. --David McQuade, Deputy Chief Executive, Flagship Housing Group

About the Author

Professor John Seddon is a widely-published occupational psychologist and management thinker credited with translating the Toyota Production System (TPS) for service organisations. John began his career researching the reasons for failures of major change programmes. This led him to W. Edwards Deming, who taught him the importance of understanding and managing organisations as systems and Taiichi Ohno who showed the practicality and power of doing so in manufacturing. The economic performance of the TPS is legendary. John is Managing Director of Vanguard, a systems thinking consultancy practice for service organisations, and Visiting Professor at the Lean Enterprise Research Centre, University of Cardiff. He is an entertaining, controversial and informed public speaker

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