Successful Telephone Selling in the 90's Paperback – 1 Oct 1991
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Successful Telephone Selling in the 90's
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Most Helpful Customer Reviews on Amazon.com (beta)
The book covers a lot of the good points of selling, cold calling, and some conversational skills. If you have a few extra bucks and need some pointers on the phone that you don't get through hard hard work, I'd recommend picking up the book.