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The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment by [Kaplan, Robert S., Norton, David P.]
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The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment Kindle Edition

4.6 out of 5 stars 8 customer reviews

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Length: 416 pages Word Wise: Enabled

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Amazon.co.uk Review

In their previous book, The Balanced Scorecard, Robert Kaplan and David Norton unveiled an innovative "performance management system" that any company could use to focus and align their executive teams, business units, human resources, information technology and financial resources on a unified overall strategy--much like businesses have traditionally employed financial management systems to track and guide their general fiscal direction. In The Strategy-focused Organisation, Kaplan and Norton explain how companies like Mobil, CIGNA and Chemical Retail Bank have effectively used this approach for nearly a decade, and in the process present a step-by-step implementation outline that other organizations could use to attain similar results. Their book is divided into five sections that guide readers through the development of a completely individualised plan created with "strategy maps" (graphical representations designed to clearly communicate desired outcomes and how they are to be achieved), then infused throughout the enterprise and made an integral part of its future. In several chapters, for example, the authors show how their models have linked long-term strategy with day-to-day operational and budgetary management, and detail the "double loop" process for doing so, monitoring progress, and initiating corrective actions if necessary. --Howard Rothman

Amazon Review

In their previous book, The Balanced Scorecard, Robert Kaplan and David Norton unveiled an innovative "performance management system" that any company could use to focus and align their executive teams, business units, human resources, information technology and financial resources on a unified overall strategy--much like businesses have traditionally employed financial management systems to track and guide their general fiscal direction. In The Strategy-focused Organisation, Kaplan and Norton explain how companies like Mobil, CIGNA and Chemical Retail Bank have effectively used this approach for nearly a decade, and in the process present a step-by-step implementation outline that other organizations could use to attain similar results. Their book is divided into five sections that guide readers through the development of a completely individualised plan created with "strategy maps" (graphical representations designed to clearly communicate desired outcomes and how they are to be achieved), then infused throughout the enterprise and made an integral part of its future. In several chapters, for example, the authors show how their models have linked long-term strategy with day-to-day operational and budgetary management, and detail the "double loop" process for doing so, monitoring progress, and initiating corrective actions if necessary. --Howard Rothman

Product details

  • Format: Kindle Edition
  • File Size: 3944 KB
  • Print Length: 416 pages
  • Publisher: Harvard Business Review Press; 1 edition (13 Sept. 2000)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B004OEILJA
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: 4.6 out of 5 stars 8 customer reviews
  • Amazon Bestsellers Rank: #431,873 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

4.6 out of 5 stars
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Top Customer Reviews

Format: Hardcover
The Strategy-Focused Organization clearly deserves more than five stars. It is one of the ten most important business books of the past decade. The book successfully outlines an enormous improvement in communications practices for making important changes in for profit and nonprofit organizations. The communications stall is the most prevalent one in most organizations. Application of the authors' ideas can bring about a significant improvement in our society.
This book is an interim report on the application of the authors' concept, the Balanced Scorecard (introduced in 1992 and described in the book of the same name, published in 1996). The purpose of the book is to provide "a roadmap for those who wish to create their own Strategy-Focused Organization . . . [by employing the Balanced Scorecard]."
If you don't know what the Balanced Scorecard is, let me briefly describe it for you. A Balanced Scorecard adds several important measures to the ones normally found in the accounting system, designed to measure those areas where performance most directly and powerfully affects strategic position. Such areas include innovation, organizational learning, effectiveness in key tasks, and performance with key audiences like customers. The measures are chosen to reflect the systematic effects of how the organization's overall value and performance are improved, and are displayed in a Strategy Map that communicates those ideas to one and all. In doing so, the Balanced Scorecard is the applied solution to many of the issues raised about how to establish a learning organization in Peter Senge's The Fifth Discipline.
Most new business concepts do not last long enough to warrant a study on their effectiveness.
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Format: Hardcover
Kaplan and Norton continue the exploration of the balanced scorecard with a good exposisition of the balanced scorecard in strategy implementation. The ideas of the text are good and the examples sound. There are only two areas of possible weakness. The first is the need to understand the previous book - having not read it in a year I found it useful to refer back, the second is the focus of industries - which are by on large manufacturing, while in a consultancy environment the score card is a useful tool
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By Donald Mitchell HALL OF FAMETOP 500 REVIEWERVINE VOICE on 22 Aug. 2004
Format: Hardcover
The Strategy-Focused Organization clearly deserves more than five stars. It is one of the ten most important business books of the past ten years. The book successfully outlines an enormous improvement in communications practices for making important changes in for profit and nonprofit organizations. The communications stall is the most prevalent one in most organizations. Application of the authors' ideas can bring about a significant improvement in our society.
This book is an interim report on the application of the authors' concept, the Balanced Scorecard (introduced in 1992 and described in the book of the same name, published in 1996). The purpose of the book is to provide "a roadmap for those who wish to create their own Strategy-Focused Organization . . . [by employing the Balanced Scorecard]."
If you don't know what the Balanced Scorecard is, let me briefly describe it for you. A Balanced Scorecard adds several important measures to the ones normally found in the accounting system, designed to measure those areas where performance most directly and powerfully affects strategic position. Such areas include innovation, organizational learning, effectiveness in key tasks, and performance with key audiences like customers. The measures are chosen to reflect the systematic effects of how the organization's overall value and performance are improved, and are displayed in a Strategy Map that communicates those ideas to one and all. In doing so, the Balanced Scorecard is the applied solution to many of the issues raised about how to establish a learning organization in Peter Senge's The Fifth Discipline.
Most new business concepts do not last long enough to warrant a study on their effectiveness.
Read more ›
Comment 8 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Format: Kindle Edition Verified Purchase
This ebook is on my I-Pad and I cross reference the exaplanations and cases to some of my advisory work and research. Whilst it was written a while ago, it is based on sound fieldwork and cases. A great business reference book. Also read the latest book by Kaplan and Norton - The Execution Premium for an update on how strategy links to operation.
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