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Step-by-Step QFD: Customer-Driven Product Design, Second Edition Paperback – 31 Jul 1997

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Product details

  • Paperback: 240 pages
  • Publisher: CRC Press; 2 edition (31 July 1997)
  • Language: English
  • ISBN-10: 1574441108
  • ISBN-13: 978-1574441109
  • Product Dimensions: 28.6 x 1.3 x 22.2 cm
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: 2,138,655 in Books (See Top 100 in Books)
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Product description


We've been using Step-by-Step QFD in two companies with much success on the shop floor. It's a marvelous book that is sure to have a major impact on the future of American manufacturing.


Wouldn't it be great if you could design a product with the customer in mind - right from the very start? Well, now there's a way: Quality Function Development, or QFD, translates the needs of the consumer directly into the design and development of new products and services. By focusing on customer needs and incorporating them into every phase of the manufacturing process, it eliminates waste and improves customer satisfaction. And that means increased sales, greater profits, and a bigger share of the market."Step-by-Step QFD" is a practical, hands-on guide to implementing QFD at any organization. Written by an expert in the field, it shoes how the intensive study of consumer needs can be used to help you dramatically outperform the competition. In fact, the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful workshops, and an analysis of the synergy between QFD, TRIZ, and Taguchi.

So whether you're a QFD trainer, project manager, design engineer, or manufacturer, "Step-by-Step QFD" will show you how to let one voice drive your entire design process - the customer's!

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Most helpful customer reviews on 4.2 out of 5 stars 5 reviews
Alberto Forero
4.0 out of 5 starsAn excellent start
21 December 2008 - Published on
Verified Purchase
5.0 out of 5 starsClear and practical
20 November 2012 - Published on
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Linda Zarate
5.0 out of 5 starsWell written book about a valuable technique
29 March 2001 - Published on
11 people found this helpful.
Michael Hicks
3.0 out of 5 starsGood examples...not well written
18 May 2001 - Published on
10 people found this helpful.
5.0 out of 5 starsOur Branch Office Will Get One Too
27 January 1998 - Published on
3 people found this helpful.
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