• RRP: £19.99
  • You Save: £3.41 (17%)
FREE Delivery in the UK.
Only 4 left in stock (more on the way).
Dispatched from and sold by Amazon. Gift-wrap available.
Quantity:1
The Starbucks Experience:... has been added to your Basket
+ £2.80 UK delivery
Used: Like New | Details
Condition: Used: Like New
Comment: Ships from the USA. Please allow 2 to 3 weeks for delivery. Excellent condition with minimal visible wear. Biggest little used bookstore in the world.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Hardcover – 1 Sep 2006

3.8 out of 5 stars 11 customer reviews

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
Hardcover
"Please retry"
£16.58
£9.14 £0.12
Note: This item is eligible for click and collect. Details
Pick up your parcel at a time and place that suits you.
  • Choose from over 13,000 locations across the UK
  • Prime members get unlimited deliveries at no additional cost
How to order to an Amazon Pickup Location?
  1. Find your preferred location and add it to your address book
  2. Dispatch to this address when you check out
Learn more
£16.58 FREE Delivery in the UK. Only 4 left in stock (more on the way). Dispatched from and sold by Amazon. Gift-wrap available.
click to open popover

Special Offers and Product Promotions


Frequently Bought Together

  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
  • +
  • Onward: How Starbucks Fought For Its Life Without Losing Its Soul
  • +
  • Pour Your Heart into it: How Starbucks Built a Company One Cup at a Time
Total price: £43.05
Buy the selected items together

Enter your mobile number below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
Getting the download link through email is temporarily not available. Please check back later.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.




Product details

  • Hardcover: 224 pages
  • Publisher: McGraw-Hill Education (1 Sept. 2006)
  • Language: English
  • ISBN-10: 0071477845
  • ISBN-13: 978-0071477840
  • Product Dimensions: 14.5 x 2.3 x 21.3 cm
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Bestsellers Rank: 115,342 in Books (See Top 100 in Books)

Product Description

Review

The message is powerful... an illuminating and enjoyable read
-- ILAM Edge, February 2007

From the Publisher

Praise for `The Starbucks Experience'

"Yes! Starbucks has changed the way the world experiences coffee, but it has also done so much more - Starbucks has blown the doors off business, marketing, and even popular culture as usual. Dr. Michelli offers keen insights on the transformational power of Starbucks. Better yet, The Starbucks Experience makes that power accessible to all of us in business and life!"
- Dr. Jackie Freiberg, coauthor of Guts! Companies That Blow the Doors Off Business as Usual and NUTS! Southwest Airlines' Crazy Recipe for Business and Personal Success'.

"This book gives you a series of practical, proven ideas and strategies that you can apply immediately to build a more successful business."
- Brian Tracy, author of Million Dollar Habits.

"One of the only things I like better than Starbucks coffee is a great book. In The Starbucks Experience, Joseph Michelli has brewed up a stimulating read about Starbucks and how it became a world-class brand. Not only will you get outstanding insights into what makes Starbucks great, but you'll learn how you can use these principles to creat a rich experience for your customers as well."
- Mark Sanborn, author of The Fred Factor

"The principles Dr. Michelli reveals have been of immediate vale to our fourteen companies. This book is a power-house combination of business information and insight that will make a difference for you and your organization."
- Scott McKain, author of What Customers Really Want, vice chairman, Obsidian Enterprises Inc., and cofounder, The Value Added Institute.

"Starbucks has been a terrific business partner for Johnson Development Corporation. Dr. Michelli offers keen insights into how Starbucks partners, from the store level to corporate leadership, create unique and powerful experiences for staff, customers, and communities. Get this book - make a difference."
- Earvin "Magic" Johnson, NBA All-Star, chairman and CEO of Johnson Development Corporation

"The enormous ongoing and on-growing success of Starbucks will make this book of interest to just about everyone. The principles it espouses are dear to my heart, and I recommend it without qualification."
- Ken Blanchard, coauthor of The One Minute Manager and The Secret.

"I know Starbucks! Their first store is just about a block from my business, the World Famous Pike Place Fish Market - you may know us as the guys who throw and catch fish. Dr. Michelli has not only helped me write the story of my business, but in The Starbucks Experience he captures the essence of what Starbucks has done to generate, unmatched success. Read this book, live the principles, and enjoy profits untold."
- John Yokoyama, coauthor of When Fish Fly and owner of the World Famous Pike Place Fish Market.

"Michelli gives you a practical solution to achieving and sustaining success by creating your unique customer experience".
- Harry Paul, coauthor of FISH! A Remarkable Way to Boost Morale and Improve Results and REVVED! An Incredible Way to Rev Up Your Workplace and Achieve Amazing Results.

See all Product Description

Customer Reviews

3.8 out of 5 stars
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover
Starbucks executives claim that the company's customer-friendly, socially responsible policies amount to a new business model, and author Joseph A. Michelli generally agrees. Certainly the company has been innovative and wildly successful. Unfortunately, Michelli's decaffeinated, artificially sweetened account of Starbuck's retailing prowess often reads as though the writer is giving a boost to the company's PR department - and the book cover design doesn't help, with its Starbucks signature colors, logo (dutifully trademarked, as is every mention of every cup of Frappucino®) and inset of the brown, corrugated paper the company uses for cupholders. Some of Michelli's examples of Starbucks' caring policies are banal - opening early or providing a free cup of tea are not major innovations, nor are they transferable examples. Yet the book usefully illustrates how far good service and community relations can go. Each chapter provides a readers' guide and sidebars about how to apply Starbucks principles to your business. We recommend sipping it for applicable tips and interesting stories.
Comment 12 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
Excellent value for money. A really good book, written about a highly successful company that seems to really care about its customers and employee's. Anyone could learn some valuable lessons on how to treat people with courtesy and respect, whilst keeping an eye on making the money. A worthwhile book, that anyone in business or management should take time to look at!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
This book is a good read and is best described as a statement of the company's aspirations. It focuses mainly on the good work that the company does and its contribution to society. I guess that this is how the author gained access to the senior management? An easy read about a high street brand.
Comment 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
This book is well structured, easy to read and inspiring. It not only shows how the Starbucks experience was created but how any business can emulate some of of their values and principles.

I fully intend to use the principles in my businesses
Comment 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
I had to write an essay about principals and leadership as part of my Ba (hons) degree. This book really helped me to get a good idea about Howard Schultz and what impact his leadership style has on Starbucks. But even if you are not writing a degree work, it is an inspiring book. It is good to know, that there are still people out there that are an good example, keep a high moral standard and work ethically.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
Very well written book. Excellent review of Starbucks principles and staff stories..... Im not sure my local starbucks is following these principles but this is an excellent insight into making a huge success of a pretty normal product: pioneering and yet not reinventing the wheel.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse


Feedback