SquareTrade 3-Year Warranty Plus Accident Protection (£125-150 Items)
We don't know when or if this item will be back in stock.
- Enter your model number to make sure this fits.
- No Paper: We email your policy within 24 hours and let you store your receipts with us for a paperless claims process. This warranty is not for Mobile Phones, Laptops, Tablets or TVs.
- Mechanical and Electrical Claims: Your warranty plan begins on the date you purchased your item and is inclusive of the manufacturer warranty period.
- Accidental Cover: Accident cover starts on day 1, after you purchase the item.
- No Excess: Zero excess on SquareTrade warranties.
- Availability: Available for items purchased on or outside of Amazon.co.uk
What does a SquareTrade plan cover?
Protection from drops, spills & you
Drop it? Spill on it? Run over it? No worries. We cover accidents caused by you and people you know. (Plan does not cover intentional damage, loss, or theft.)
Protection from normal, everyday use
Repairing your average mechanical or electrical failure can cost as much as buying a new device. SquareTrade covers you beyond the manufacturer's warranty, including parts and labour.
SquareTrade Protection Plan
What else does a SquareTrade plan include?
100% parts & labour
We've got you covered.
5-day service guarantee
For smaller shippable items sent into our service centre, we will repair or replace your item in five working days after we've received it, or your plan is free.
In-home service for large items
For large items, we'll send a technician to your home, or you can arrange for your own repair provider and we'll reimburse you. Your choice.
If you need a repair while abroad, send us a valid repair receipt for your item and we will reimburse you within five business days.
Cancel or transfer anytime
Customers receive a full refund if they cancel in the first 45 days. Refunds are pro rata after that. Transferring your protection plan is free and can be done over the phone.
We'll email your protection plan to you within two hours of purchase. (Remember to check your SPAM filter if you don't receive it.)
How does a SquareTrade plan work?
File a claim online 24/7, or over the phone from 8am to 8pm Mon-Fri and 9am to 6pm Sat-Sun (GMT).
We’ll provide free express postage to and from our service depot. For large items, we’ll send a technician to your home.
If we can't repair or replace it, we'll pay you the replacement value.
Things to know:
- Please note: Your Protection Plan Contract will be delivered via email within 24 hours of purchase. If you don't receive it, please contact 0808 189 1453.
- The purchase of this protection plan is not a requirement of your Amazon.co.uk purchase. SquareTrade Protection Plans purchased on Amazon are only available for new products.
- These SquareTrade Protection Plans are sold and administered by SquareTrade Limited ("SquareTrade"), which includes the processing of your information by SquareTrade. SquareTrade is authorised and regulated by the Financial Conduct Authority under registration number 538538.
- This insurance is arranged by SquareTrade Limited with UK General Insurance Ltd on behalf of Ageas Insurance Limited, Registered in England No.354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA.
- UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority.
- Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
- This can be checked on the Financial Services Register by visiting the FCA's website or by calling the FCA on 0800 111 6768.
- By purchasing this protection plan you confirm that you have read and understood this important information, the Product description, general information, Terms and Conditions and the Key Facts document, and that you satisfy the qualifying conditions detailed in these documents.
- You can buy extended warranties from other companies. You do not have to buy the warranty at the same time as the product. Other forms of protection, such as home contents insurance, may meet your needs.
Still have questions?
Just call us at 0808 189 1453 from 8am to 8pm Mon-Fri and 9am to 6pm Sat-Sun (GMT).
Please note: Your Warranty Contract will be delivered via email within 24 hours of purchase and not mailed to you. If you don’t receive it, please contact 0800 433 4789.
The purchase of this extended warranty is not a requirement of your Amazon.co.uk purchase.
These SquareTrade extended warranties are sold and administered by SquareTrade Limited (“SquareTrade”), which includes the processing of your information by SquareTrade. SquareTrade is authorised and regulated by the Financial Conduct Authority under registration number 538538.
Your Insurance has been arranged by SquareTrade Limited with UK General Insurance Ltd on behalf of Ageas Insurance Limited, Registered in England No.354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. This can be checked on the Financial Services Register at www.fca.org.uk/firms/systems-reporting/register or by calling them on 0800 111 6768.
By purchasing this extended warranty you confirm that you have read and understood this important information, the Product description, general information, Terms and Conditions and the Key Facts document, and that you satisfy the qualifying conditions detailed in these documents.See all Product description
Top customer reviews
In late 2014, I filled out a claim for my S3. Sure enough, customer service were nice at first, but not very knowledgeable on phones, let alone Android phones.
Simple enough - fill out the form, drop it with UPS and wait for it to return.
So I waited about a week, and got my phone back - I was super excited as the turn-around was really fast.
I open the package, to my disgust, the phone's screen had been replaced with a replica/fake/not original.
The touch screen buttons had changed colour and the screen didn't look as good as it did beforehand.
Now this I could slightly live with, but then the home button of the S3 was literally getting lodged into the display - yet again, signs of a fake/after-market button - then to just top it all off, the Firmware on my BTU, SIM free S3 was now VODAFONE branded - great job there ST! Since when did I ask for a VODA phone?
So I called ST again, this time quite annoyed at the situation - what happens? Oh, phone goes dead. Not my end, they dropped the phone on me.
So I call back this time stating: "You drop the phone on me again, I have the phone call recorded and will publish it online" - funnily enough they stick on the line and go ahead with the repair - this time round they have absolutely no idea what the "problem is" - they couldn't seem to understand why the home button was getting stuck, why the buttons were different and had absolutely, I mean absolutely no idea what a firmware was and/or an Android ROM. I literally spoke to the guy like he was a 5 year old explaining him what it was. It isn't my job to do so - where's the basic training at ST?
Anyway, cut the story short, the phone is sent back - around a week and a half later (yes this one took longer) - the phone came back - the home button as fixed, and the screen is now an original screen, however the firmware is still Vodafone branded. Sure enough, I can flash the phone quite easily - but why should I, when my phone has been tampered with by some people at ST? Long story short - I'm not playing ball and want to get to the bottom of this, be it via Trading Standards or via Amazon (where I bought the warranty from). I'm simply dissatisfied with the whole experience and ST should be ashamed about the staff that dealed with my "repair".
Since it has been almost a month that I've had to deal with not having a phone, I've been forced to use my mother's secondary phone (gotten used to it), but that doesn't mean I should have an S3 sitting in a drawer, due to the incompetence of ST employees.
I was going to buy 2 ST warranties for 2 other phones, but now I'll definitely not commit to that. You get what you pay for. Sure the phone was "fixed" but my definition of fixed is original parts, properly done - not after-market and dodgy dealings.
Just as a follow-up: SquareTrade offered a partial refund of the warranty (50%) and offered to give me money towards flashing the phone at an official repair shop.
As much as the good-will gesture is "nice" - I still don't think it's enough. I think a full refund of the agreement (for their poor customer service) and a full refund of the phone was entitled.
There are multiple online retailers selling SquareTrade warranties, Amazon being one of the main ones. You can go to Amazon and purchase a SquareTrade warranty considerably cheaper then on the SquareTrade website (it appears). The Amazon listings are created and maintained by SquareTrade and the warranty comes from them directly.
I purchased a new SquareTrade warranty from Amazon having meticulously read the terms and conditions to ensure my new device was fully covered. Everything matched up with what I wanted and I was happy with the terms and conditions, especially the fact that the device didn't have to come from Amazon (which it didn't, I'd bought it from another reputable retailer 2 days prior). This was made especially clear by the bullet point statement "Available for items purchased on or outside of Amazon".
Shortly after setting up my warranty I noticed on the 'My Warranties' page that the insured device was described as having been purchased from Amazon. I contacted customer services to ask if this could be changed to where I actually bought the device from as I didn't want it to affect any possible claims.
Some hours later I received a phone call from a SquareTrade representative informing me that not only did my warranty not cover the type of device I'd purchased but it also didn't cover items that WEREN'T purchased directly from Amazon. I thought "how strange" since my device is an electrical item within the price range described and it says on the site that it doesn't have to come from Amazon. I calmly confronted the representative about this new information and explained that I'd read the key facts document, the T&C's document and the Amazon listing thoroughly (as I'm generally cautious when it comes to insurance) and not only did such information not exist but the site explains that the device does not need to be bought from Amazon.
The now bewildered support rep just kept repeating 'I'll have to take this up with head office'. At this point I requested to speak to a manager. I was assured that a manager would ring me back shortly.... No phone call.
In the meanwhile I forwarded an email with images detailing the misinformation on the website..... still no phone call. After several hours I rang SquareTrade and requested to speak to a manager again as the call I'd been promised hadn't happened. I explained that due to pending travel I would like to know that my warranty/accidental damage is in place...... Excuses followed by "a manager will definitely contact you in the next hour" .....still no phone call.
I've since contacted Amazon and reported the issue. Amazon have contacted SquareTrade requesting that they amend any incorrect information on their listing and work towards resolving the issue. I've still had no phone call.
The alarming thing is, when you look at the glowing reviews on Amazon for SquareTrade please take a moment to ACTUALLY READ THEM. A massive percentage of them are from customers who've purchased their Amazon listed SquareTrade warranty for similar devices, from different retailers and are happy with their purchase but have never claimed or spoke to SquareTrade. If the information SquareTrade have given me is true then THESE PEOPLE'S PRODUCTS ARE NOT COVERED! If you have one of these warranties I'd recommend you contact SquareTrade and ensure your warranty actually covers your item. This creates an interesting stalemate. If the information presented is incorrect will SquareTrade amend/update it? If so, are they going to contact the hundreds of people giving them glowing reviews on Amazon and tell them that their products are not covered? Are they going to refund them? Maybe they'll honour the warranties although I doubt this as they' were arguing mine when what I've paid for is in black and white and I'm not even making a claim.
I'm not entirely sure how any of this has come about but I'm pretty sure it's illegal. You can't base a policy around what your policy documentation DOESN'T SAY whilst simultaneously making excuses in an attempt convince customers that they're wrong about what the retail site DOES SAY.
If you can trust a company who can create new terms and conditions on the fly that aren't mentioned in any of their documentation and blatantly dispute features of your product which are written in plain English on re-seller websites, then enjoy your warranty and good luck if you ever have to use it. Otherwise I'd recommend taking out an extended warranty from the manufacturer of your product or checking the features of your home insurance/credit cards as these can sometimes cover electrical products etc. Had I not contacted SquareTrade to query a tiny error on the policy I would have been paying for a warranty that would NEVER have covered my device and only found out when it was too late.
It made sense to insure a wireless keyboard,as I don't know that many models that are designed for use on the sofa to actually last two years.
I was free to choose the replacement with the funds from the policy - and tried a different manufacturer and design,hopefully this one will last longer.
Most recent customer reviews
THINK ABOUT WHAT YOU EARN OR HAVE SAVED UP, I FEEL IT IS A LOT EASIER TO BUY A NEW REPLACEMENT.Read more
Look for similar items by category