I just got off the live chat. The person who ordered it for me was an Amazon Prime Member. It's been dispatched and the Estimated Delivery Date is still Today. The guy on the Live Chat though has told me it'll be here by the 21st.
I told him this wasn't acceptable, it was paid for to arrive today. I can't find the number for the Royal Mail, though...
Ohh ok, i have phoned amazon over 5 times and been on the chat over 5 times.. some say they deliver till 3pm, 5pm, 7pm, 9pm.. its a joke.. amazon need to fix up. Never pre ordering again from them with people in customer service all saying different things..
if you used one day delivery and its by royal mail phone , 0800 725225 , even if you have not got a tracking number for your parcel give your post code and they will tell you if they got a package on its way for you or if its in a warehouse .
Amazon.co.uk. Me:hi Vicram:Thank you for contacting Amazon.co.uk. My name is Vicram . May I have your name? Me:its again about my cod blackops2 kris howard Vicram:Hi,kris. Me:i was guarenteed this for release and it still hasnt arrived i was told there would be deliveries up till 9pm Vicram:I'm sorry that you didn't receive your parcel yet. May I have your order number please? Me:although royal mail are denieing this
Vicram:Thanks. Let me check That for you. Me:now i want to know why ive been lied to all day about this Vicram:I can see this was sent out via Royal mail. Unfortunately, we do not have any tracking information for this order. In cases like this, we have to wait a certain amount of time until we can presume an item is lost or missing. For this order, we would ask that you kindly wait until the November 21, 2012 to receive this parcel. If you do not get your order by then, please contact us again to let us know and we'll be happy to issue you with a replacement or full refund if a replacement is not possible. Me:yeah well thats your fault for not dispatching it with tracking not on it otherwise id have tracked it myself Vicram:To compensate the delay , I've refunded the delivery charges. Me:so to wait that long ill miss out on the double xp weekend aswell wow 2pound im not bothered about delivery i want what ive ordered with release day guarentee Vicram: It's been our experience that the majority of late parcels arrive shortly after the estimated delivery date. Me:so i dont know why youve been saying all day that deliveries are ongoing till 9pm when they are not why do you lie about this? Vicram:I see that there is delay with carrier. Me:maybe because it wasnt dispatched untill 6pm yesterday has something to do with it you would think for 1 of the biggest games of the year this would be done with plenty of time ,instead of blaming the carrier Vicram:We have dispatched your order, As it is sent via non trackable , we are unable to locate it.
Just got off the phone with Royal Mail. Nope, they don't even have my package yet. It was on One-Day Delivery. Either it gets to them overnight and they send it out tomorrow, or I'm waiting longer for it.
I want it for the Double XP weekend. Otherwise I wouldn't have bloody bothered pre-ordering it in the first place. Absolutely raging.