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Re-Written Review after 2 Years Use
on 18 June 2014
I previously gave this device a 5 star review after being very impressed with it vs an iPad Air being my second option... This is my 2 year experience review...
After 2 years use I am very dissatisfied due to the screen reliability.
My screen started to show "dead pixels" which are pixels that are stuck on a red or green colour. This is very noticeable on dark background screens or black display with little colour objects being displayed.
Xperia Care Advice...
After trying the several software fixes recommended by Xperia Care, they advised (please note this) that "I should return the device for repair as it is under warranty." There was no other information than that.
5 days later the Repair Centre invoiced me £138 for the repair stating the screen fault is down to "pressure applied to the display"... On a touch screen device! You don't say Sony! That is its intended use after all...
They also stated that Sony's policy is that any screen defects are now NOT covered by the warranty. I'm not sure how true that is, but it sounded like they wanted no responsibility for the poor quality of the product.
To be clear, this device was fitted with a 9H tempered glass screen protector from its first day of use. Also this device was rarely use anyway, and treated well due to resale value of Sony products. So I didn't want to cause any excessive damage to the device. It was very rarely taken outside my home.
On contacting the repair centre number I was informed they would also charge me £25 to return the device even without a repair. I repeatedly said "why would I send the device away if there was a cost to me", but they were very rude and adamant.
Xperia Care "Solution"...
I therefore rang main office who escalated the case only to be informed that their was nothing they could do 5 days later, because they have to go off the repair centre information. They also would not allow a good will gesture either at least return to product back for free as they are a "separate company" to the repair centres. Therefore I have no use but to be out of pocket £25 with still a defective device. They had no other helpful advice and would not allow it a formal complaint or a further escalation happen. They closed my case and informed me to contact the repair centre for the device to be returned at the £25 fee.
1 - Long term build quality of Sony Xperia screens for use under a "touch screen" device has been poor in my case. I could not guarantee quality to a friend.
2 - Sony Xperia warranty is not clear on its covering of Screen Faults. It is likely that they don't cover screen issues anymore due to the subjective nature of "pressure being applied to the screen" judgement made by the repair centre.
3 - Sony Xperia Care are not the same company as the Repair Centres therefore their is no negotiations that can be made if you have problems with the customer service from the repair centre or the judgement made on the device. Not even a good will gesture.
4 - Be clear of the advice to send a fault device for repair as you will not have Sony Xperia Care headquarters support if anything goes wrong (like point 3 above).
For the record I have been a Sony Xperia T, Z3 Compact, Z5 Compact and Z2 Tablet user and have loved Sony's Android experience. However the build quality on both my Z2 Tablet and Z5 Compact has been awful and they are not as competitive as other Android manufacturers like they used to be (see Nexus 6P for example). Therefore after 5 years of loyally buying Sony Mobiles this experience has become the last straw and I will not be buying Sony Mobile products again.
I am a big Sony fan and will still continue to use Bravia TVs and Playstations but it's time to say farewell to Sony Xperia.