![Blade Runner: The Final Cut [4K Ultra HD] [1982] [Blu-ray] [2017] [Region Free]](https://images-eu.ssl-images-amazon.com/images/I/51Wr9hk-iuL._AC_UL160_SR160,160_.jpg)
I've own this soundbar for nearly 7 months to the day. It has now stopped working and displays "Please Wait" or "Standby" for minutes at a time. The ARC pass through fails to work and it no longer responds to remote control or manual on the bar key presses. The user interface fails to load on the TV screen. Very disappointing for such a premium and costly item to have failed in this manner. Power cycling the sound bar and the whole entertainment setup failed to resolve any of the above issues.
Amazon and Sony's returns and warranty process look to be very defensive regarding this product, no simple "It's broken, send me a new one, option is available, the repair option looks to being pushed.
Update: 26/09/2018
So the sound bar has been with the Sony repair centre for over a month now. The initial suspected fault proved not to be the case and the repair centre's troubleshooting with Sony has not yielded any results. Obviously if the hardware fails, it appears to do so in a catastrophic and very problematic manner. I've been advised to collect the bar back from the repair centre and deal with Amazon's customer service to arrange a replacement.
Based on my experience I would also advise a 5 year extended warranty, as if this failure had happened out of warranty the costs to repair by now would be astronomical.
Similar item to consider
Access product warranty: Click here for Manufacturer Warranty |
 Customer questions: Do you have further questions about this product, or want to clarify a technical detail before you purchase it ? If so call Sony customer service on 02073652810, 9:00am-6:00pm Mon-Fri. The usual call charges apply or alternatively email them at Sony Customer Service For general questions about returns and delivery, please contact Amazon’s customer service at Amazon.co.uk |
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From the manufacturer
Quality materials, optimal design
Coaxial Speakers
A woofer and tweeter work together inside a single speaker unit to deliver precisely aligned audio across frequencies.
Dolby Atmos enabled speakers
Optimized for Dolby Atmos, two built in speakers bounce sound off the ceiling to reproduce overhead sound.
Soundbar Comparison Chart
 HT-ST500 |  HT-ZF9 |  HT-G700 |  HT-X8500 | |
|
Amplifier Channels
| 7.1.2 CH | 3.1 CH | 3.1 CH | 2.1 CH |
|
Center Channel
| ✔ | ✔ | ✔ | ✘ |
|
3D Surround, Dolby Atmos/DTS-X
| ✔ | ✔ | ✔ | ✔ |
|
Vertical Surround Engine
| ✘ | ✔ | ✔ | ✔ |
|
4K HDR (HDMI HDCP2.2)
| ✔ | ✔ | ✔ | ✔ |
|
Multi-Room Audio /Wi-fi Music
| ✔ | ✔ | ✘ | ✘ |
|
Power
| 800W | 400W | 400W | — |
|
HDMI In/Out(ARC)
| 3 in/1 out | 2 in/1 out | 1 in/1 out | 1 in/1 out |
|
Bluetooth
| ✔ | ✔ | ✔ | ✔ |
|
Vocal Enhancement
| 2 Levels | 2 Levels | 1 Level | 1 Level |
Customer Questions & Answers
Customer reviews
Best Sound I have ever experienced in my home
Reviewed in the United Kingdom on 19 October 2018
============= REASON FOR BUYING =============I had the Yamaha YSP-5100 for a long time and wanted a new soundbar with a dedicated sub for my replacement, after shopping around I settled on the Sony ST5000The Yamaha was quite a tall soundbar having a heaight of around 6+ inches and that was also something I wanted to change, I wanted something smaller that delivered a punch!============= CONTENTS AND PACKAGING =============I have never seen such a uniqely shaped box, it's an L-SHAPED box that houses the Woofer and the bar perfectlyThe soundbarThe subOptical cableAll power cablesA (pathetic) remote (and batteries)============= IN A NUTSHELL - GOOD AND BAD =============GOOD - Excellent Bass, good intergration with Spotify, Chromecase, BT etc. Nice design. Sleek and small. Dolby Atmos!BAD - Really pathetic remote considering some of you will pay upwards of 1000 for this.============= SETUP =============Setup is really a doddle. I managed to connet most devices via the wide array of connectivity options without reading the manual (woohoo)You can calibrate the height of your ceilings and wall distances in seconds, and then you can literally start enjoying.The sound on this bar is legendary, I used to watch my old Yamaha on volume 30-40 and then lower to 20 after midnight, however this one is very loud at 15! It's really punchy and watching a BLuRay really shows off the bars ability, especially something with a lot of bass============= OUTPUTS =============HDMI output3 HDCP comp. inputs that support 4k and HD passthoroughOptical3.5mm jackUSB (Not tried this yet)Ethernet============= STREAMING =============Spotify ConnectGoogle ChromecastBluetooth============= CONCLUSION =============It's not cheap, but the build and sound quality make this an amazing option in my opinion, and I would recommend spending more than your budget if possible and pushing your pursestrings to accomodate this beast. 5*.Really really happy with it
Reviewed in the United Kingdom on 19 October 2018
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