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Smart Trust Paperback – 10 Jan 2012

3.8 out of 5 stars 4 customer reviews

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Product details

  • Paperback: 320 pages
  • Publisher: Simon & Schuster UK (10 Jan. 2012)
  • Language: English
  • ISBN-10: 085720792X
  • ISBN-13: 978-0857207920
  • Product Dimensions: 15.3 x 2.5 x 23.4 cm
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 534,129 in Books (See Top 100 in Books)

Product Description

About the Author

Stephen M. R. Covey is a Harvard MBA and the former CEO of the Covey Leadership Center which, under his stewardship, became the largest leadership development company in the world. He is in demand as a leading authority on creating high-performance organizations. He lives in Utah.


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Customer Reviews

3.8 out of 5 stars
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Top Customer Reviews

Format: Paperback
I saw this book in an airport bookshop, and recent events at work had engendered in me a need to rebuild an ability to trust. This book seemed like the right recipe.

However as I read through this, I was somewhat disappointed. I give it two stars because it does state some truisms about trust - that trusted people will perform more effectively, trust has to be granted before it can be earned, and the need to trust without being gullible and so on. However, it takes over 260 pages to say what could be communicated in a 5-page essay. It is highly repetitive, it reverse engineers success stories to imply that trust was the main driver and motivator of the success, it speaks to many examples (some personal) which are at best tangential to the question of trust.

Given it's desperation to find examples of great acts of trust in the public sphere, it is surprising it does not pick up Nelson Mendela's release and his subsequent endorsement of the "rainbow nation" - in my opinion possibly the greatest act of "smart trust" on both sides in the 20th Century and maybe many more. Detractors may well respond that Mandela had no choice given the collapse of the Soviet Union, but he still had to trust the Apartheid era politicians and the people of South Africa (of all colours) not to take the law into their own hands.

The book also makes some simple blunders that should have been picked up during proofing - e.g. it states that Denmark (with a lower population than London) has the 5th highest GDP in the world. Even if the book intended to state that Denmark has the 5th highest GDP per capita in the world, that would be wrong. The example of Mark Zuckerberg backtracking on a verbal agreement is hardly one of trust !
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Format: Paperback
I was quite excited when the book arrived and couldn't wait to start reading it. At first I was impressed with the writing and the content but by the time I was about halfway through I was getting a tad bored. The point the writers are making is well explained in the first few chapters and after that it just seems to be repetition.
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By Rolf Dobelli TOP 500 REVIEWER on 9 Feb. 2012
Format: Hardcover
The Maghribi traders had the right idea: To capitalize on lucrative business opportunities amid the chaotic political and social climate of the Middle East in the 10th century, these merchants formed an economic system that spanned miles, cultures, and governments - all based on handshakes. Leadership experts Stephen M.R. Covey and Greg Link (working with writer Rebecca Merrill) offer the story of the Maghribis to set the stage for their innovative "Smart Trust" strategy, which helps people create, maintain and leverage high-trust relationships and business environments in today's "low-trust world." They explore why people trust and why they don't, why some people adopt the wrong kinds of trust, and how trust shapes your perceptions. In this well-researched, logically organized presentation, the authors draw from their experiences and those of numerous firms and individuals to show how trust can raise your "prosperity, energy and joy." getAbstract believes this inspiring work could motivate you to take "the lead in extending trust" to enhance your professional and personal relationships - and you can trust us on that.
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Format: Audio CD Verified Purchase
I love it. This is great common sense that we have to be told as we ( I for one) seem to forget and need reminding.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 4.0 out of 5 stars 42 reviews
1 of 1 people found the following review helpful
1.0 out of 5 stars AUDIOBOOK VERSION of 276+ page book is only ONE HOUR! 2 Dec. 2014
By JohnnyReviewPants - Published on Amazon.com
Format: Audio CD Verified Purchase
This is a review to the AUDIO CD version. I bought the book a few months back, but I'm investing in audio versions of books I have not ready yet to audio version so I can listen and absorb during my subway rides instead of in bed at night. Long story short, Smart Trust is a 276 some-odd pages in book form and only 1 hour and 17 minutes in audiobook format. I know it says "abridged" meaning condensed, but the author/publisher must have either fluffed the crap out of the book, therefore wasting the readers' time, or we got extremely cheated on the audio book version. I've never seen anything even close to this. ONE CD!!! Well, in an hour or so, I suppose I can tell you if the book is worth it! Don't see how it could be...
1 of 1 people found the following review helpful
4.0 out of 5 stars The Natural Follow Up To A Critical Topic 13 Aug. 2012
By Jacob Paulsen - Published on Amazon.com
Format: Hardcover Verified Purchase
I finished my reading of "Smart Trust." When I first read "Speed of Trust" in 2006 I was profoundly impacted by the structure that was added to a relatively elusive topic. I keep a small paper with the thirteen behaviors of a High Trust Leader on my desk and refer to it often. "Smart Trust" seems like the natural follow up to all the HOW questions that were generated by "Speed of Trust."

The five Smart Trust actions that this book teaches make a clear outline of how to generate trust in a team, family, or other organization. Simple, but not to a fault, these five actions make it easy to understand. They are, Choose to Believe in Trust, Start with Self, Declare Your Intent, Do What You Say, and Lead Out in Extending Trust. While they sound straight forward on the surface, the book explores valuable examples and insights that help create a framework of putting it all together in a clear action plan.

The order of the five actions is not an accident. I suspect that I will need to go back to the book often to continue my journey in implementing trust in the various arenas of life as I move through the action steps.

The biggest take away from this book is a continuation of the first. Simply put, trust changes everything. It plays the biggest part in the bottom line and success of any relationship or organization. Creating a vocabulary around the principle allows us to discuss it among ourselves in terms that we all understand. These authors have done that and I believe that this is part of the revolution of restoring trust in our families, relationships, work places, communities, and countries.

NOTE: I read this book as part of the 12 Books Group.
1 of 1 people found the following review helpful
4.0 out of 5 stars Short but valuable 19 Jan. 2012
By Love Scent Inc. - Published on Amazon.com
Format: Audio CD Verified Purchase
It goes by pretty quick and isn't exactly ground breaking, but as a business owner, I found the CD uplifting. In fact, I ordered a half dozen of them and had them sent to employees who deal with the public regularly. Again, no earth shaking news, but it leaves you with the feeling that the cure for what ails the economy is for business people at all levels to give this trust experiment a chance.
1 of 2 people found the following review helpful
3.0 out of 5 stars Read The Speed of Trust First 23 Jan. 2013
By Casey Wheeler - Published on Amazon.com
Format: Hardcover Verified Purchase
I read this book as the monthly selection of the Credit Union Leaders Book Club group on LinkedIn.

This is an expansion of the last chapter in the author's prior book "The Speed of Trust." It contains numerous examples in each chapter along with many great quotes and extensive notes at the end of the book.

The first chapter deals with The Paradox. The authors raise some interesting issues in regards to a crisis of trust in the world and its overall impact using different examples and quotes. It also presents hope for building trust.

Chapter two deals with Blind Trust or Distrust and addresses the dangers of blind trust (being too trustful) and distrustful (not being trustful enough). The authors discuss how society causes blind trust or distrust to develop within individuals and the net impact it can have going forward. The chapter contains a table that you can use to determine how you see others and the cost of your view.

Chapter 3 begins the discussion of Smart Trust, the alternative to blind trust and distrust. Smart Trust is judgment and boils down to how to trust in a low trust world. The two key factors for Smart Trust are a propensity to trust and analysis. The propensity to trust is about leading out with trust. Analysis is about not getting burned in a low trust world. The analysis involves 3 components: Opportunity, Risk and Credibility. The authors use these components to launch into a discussion of the Smart Trust Matrix citing a number of examples. The chapter ends with examples of the reciprocity of trust.

The next several chapters deal with the five Smart Trust Actions:
* Choose to Believe in Trust: The authors delve into the three beliefs of trust:
1. A belief in being worthy of trust.
2. A belief that most people can be trusted.
3. A belief that extending trust is a better way to lead.
* Start with Self: Based on the principles of responsibility and creditability.
* Declare Your Intent and Assume Positive Intent in Others: Stating what we want to do and why we want to do it.
* Do What You Say You Are Going To Do
* Lead Out in Extending Trust to Others: It produces results, it increases trust and it elicits reciprocity.

The authors end with a chapter on how one person can make a change.

My recommendation is that while this book can stand on its own, the reader will get more out of it by reading the author's prior book "The Speed of Trust" first.
4.0 out of 5 stars ... sensible follow-up to the first book and has some good points. These points could have been made more ... 8 July 2014
By R. K. Crookston - Published on Amazon.com
Format: Hardcover Verified Purchase
This is a sensible follow-up to the first book and has some good points. These points could have been made more succinctly. For me it was worth the purchase none the less.
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