- Paperback: 320 pages
- Publisher: Simon & Schuster UK (10 Jan. 2012)
- Language: English
- ISBN-10: 085720792X
- ISBN-13: 978-0857207920
- Product Dimensions: 15.3 x 2.5 x 23.4 cm
- Average Customer Review: 3.8 out of 5 stars See all reviews (4 customer reviews)
- Amazon Bestsellers Rank: 534,129 in Books (See Top 100 in Books)
Smart Trust Paperback – 10 Jan 2012
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About the Author
Stephen M. R. Covey is a Harvard MBA and the former CEO of the Covey Leadership Center which, under his stewardship, became the largest leadership development company in the world. He is in demand as a leading authority on creating high-performance organizations. He lives in Utah.
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Top Customer Reviews
However as I read through this, I was somewhat disappointed. I give it two stars because it does state some truisms about trust - that trusted people will perform more effectively, trust has to be granted before it can be earned, and the need to trust without being gullible and so on. However, it takes over 260 pages to say what could be communicated in a 5-page essay. It is highly repetitive, it reverse engineers success stories to imply that trust was the main driver and motivator of the success, it speaks to many examples (some personal) which are at best tangential to the question of trust.
Given it's desperation to find examples of great acts of trust in the public sphere, it is surprising it does not pick up Nelson Mendela's release and his subsequent endorsement of the "rainbow nation" - in my opinion possibly the greatest act of "smart trust" on both sides in the 20th Century and maybe many more. Detractors may well respond that Mandela had no choice given the collapse of the Soviet Union, but he still had to trust the Apartheid era politicians and the people of South Africa (of all colours) not to take the law into their own hands.
The book also makes some simple blunders that should have been picked up during proofing - e.g. it states that Denmark (with a lower population than London) has the 5th highest GDP in the world. Even if the book intended to state that Denmark has the 5th highest GDP per capita in the world, that would be wrong. The example of Mark Zuckerberg backtracking on a verbal agreement is hardly one of trust !Read more ›
Most Helpful Customer Reviews on Amazon.com (beta)
The five Smart Trust actions that this book teaches make a clear outline of how to generate trust in a team, family, or other organization. Simple, but not to a fault, these five actions make it easy to understand. They are, Choose to Believe in Trust, Start with Self, Declare Your Intent, Do What You Say, and Lead Out in Extending Trust. While they sound straight forward on the surface, the book explores valuable examples and insights that help create a framework of putting it all together in a clear action plan.
The order of the five actions is not an accident. I suspect that I will need to go back to the book often to continue my journey in implementing trust in the various arenas of life as I move through the action steps.
The biggest take away from this book is a continuation of the first. Simply put, trust changes everything. It plays the biggest part in the bottom line and success of any relationship or organization. Creating a vocabulary around the principle allows us to discuss it among ourselves in terms that we all understand. These authors have done that and I believe that this is part of the revolution of restoring trust in our families, relationships, work places, communities, and countries.
NOTE: I read this book as part of the 12 Books Group.
This is an expansion of the last chapter in the author's prior book "The Speed of Trust." It contains numerous examples in each chapter along with many great quotes and extensive notes at the end of the book.
The first chapter deals with The Paradox. The authors raise some interesting issues in regards to a crisis of trust in the world and its overall impact using different examples and quotes. It also presents hope for building trust.
Chapter two deals with Blind Trust or Distrust and addresses the dangers of blind trust (being too trustful) and distrustful (not being trustful enough). The authors discuss how society causes blind trust or distrust to develop within individuals and the net impact it can have going forward. The chapter contains a table that you can use to determine how you see others and the cost of your view.
Chapter 3 begins the discussion of Smart Trust, the alternative to blind trust and distrust. Smart Trust is judgment and boils down to how to trust in a low trust world. The two key factors for Smart Trust are a propensity to trust and analysis. The propensity to trust is about leading out with trust. Analysis is about not getting burned in a low trust world. The analysis involves 3 components: Opportunity, Risk and Credibility. The authors use these components to launch into a discussion of the Smart Trust Matrix citing a number of examples. The chapter ends with examples of the reciprocity of trust.
The next several chapters deal with the five Smart Trust Actions:
* Choose to Believe in Trust: The authors delve into the three beliefs of trust:
1. A belief in being worthy of trust.
2. A belief that most people can be trusted.
3. A belief that extending trust is a better way to lead.
* Start with Self: Based on the principles of responsibility and creditability.
* Declare Your Intent and Assume Positive Intent in Others: Stating what we want to do and why we want to do it.
* Do What You Say You Are Going To Do
* Lead Out in Extending Trust to Others: It produces results, it increases trust and it elicits reciprocity.
The authors end with a chapter on how one person can make a change.
My recommendation is that while this book can stand on its own, the reader will get more out of it by reading the author's prior book "The Speed of Trust" first.