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Top Customer Reviews
Firstly, it was nothing like the lovely dark green as displayed in the picture (more bright Kermit the frog green!) but worst of all was the condition it arrived in.
It had been roughly packaged in what looked like black bin liner (which in itself didn't bother me at all) but when I opened it, the basket was completely battered, bent, warped and unbelievably, filthy dirty! As the underside rim was also buckled, it didn't even sit flat on the floor!
For £5.00, I wasn't expecting it to be the finest quality, but as I pointed out to the seller, I have bought many things on Amazon for that price and none of them arrived in such a dreadful condition. I actually felt quite insulted that someone had packaged it up and happily sent it off to a customer in the state it was!
I wrote to the seller (who was prompt and courteous in responding to my complaint), and explained that it was obviously not worth my while posting it back for a refund and asked what they suggested as a course of action to resolve the matter. At first, they offered me a partial refund of £2.00 to which I replied that I would prefer them to take it back (at their own expense) as it was obviously no good to me. They then offered to refund it in full and instructed me to dispose of the damaged basket.
Maybe I got unlucky as the actual quality of the basket wasn't bad at all and had it not been damaged and dirty would have been fairly good value for money, but in hindsight, I probably should have just spent a few pounds more in the first place and got something a little more substantial.
Most Recent Customer Reviews
Has been chewed a fair bit by now so can't see gettin more than 12 months out of itPublished 23 months ago by Ms Paula M Hanratty
This is just right if you have a small/meduim size dog. Good quality, fast delivery and great value. I would recommend it.Published on 11 April 2013 by Louise Lewis