Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

Kindle Price: £13.29

Save £8.70 (40%)

includes VAT*
* Unlike print books, digital books are subject to VAT.

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

The Six Sigma Revolution: How General Electric and Others Turned Process Into Profits by [Eckes, George]
Kindle App Ad

The Six Sigma Revolution: How General Electric and Others Turned Process Into Profits 1st , Kindle Edition

5.0 out of 5 stars 4 customer reviews

See all 7 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"

40 Kindle Books for £1
Browse our selection of Kindle Books discounted to £1 each. Learn more
Get a £1 reward for movies or TV
Enjoy a £1.00 reward to spend on movies or TV on Amazon Video when you purchase any Amazon Kindle Book from the Kindle Store (excluding Kindle Unlimited, Periodicals and free Kindle Books) offered by Amazon.co.uk. A maximum of 1 reward per customer applies. UK customers only. Offer ends at 23:59 on Wednesday, September 27, 2017. Terms and conditions apply

Product description


"Eckes has turned this cutting edge management approach into easy–to–understand language..." (The TQM Magazine, Vol.14, No.1, 2002)

From the Inside Flap


It boosted productivity and increased profits for such top–shelf companies as General Electric, AlliedSignal, and Motorola. It is a way of life for managers driven to create world–class organizations. Its quantitative approach fuels effectiveness and efficiency––and has made it the most popular quality improvement methodology in history. How can you put the awesome power of Six Sigma to work for your organization?

The Six Sigma Revolution shows managers and implementers how to create and sustain a Six Sigma initiative in any organization. This hands–on resource explains how and why Six Sigma is superior to other quality improvement methods. Unlike other books on this topic, it lays out the strategic component of Six Sigma and demonstrates how to create the infrastructure for its successful implementation in any company of any size.

Simple but detailed Six Sigma tactics drive improved effectiveness, efficiency, and profits. This easy–to–use, step–by–step guide describes these powerful tactics and shows managers how to:
∗ Create charter teams to work on processes that directly impact strategic objectives
∗ Calculate sigma at the process level
∗ Create specific, measurable problem statements for project teams to solve
∗ Use analysis and improvement tools to optimize sigma performance
∗ Transfer an improved process and sustain it over time

Recognizing the need to manage cultural change connected with the initiative, this book helps you make the transition to managing with facts and data; diagnose and overcome four major types of resistance; and create a business quality management counsel to ensure the success of the initiative. Finally, you′ll discover the ten ways in which Six Sigma initiatives can fail and how to avoid or overcome them to become another Six Sigma success story.

Filled with real–world case studies that illustrate the right and wrong ways to implement Six Sigma, as well as dozens of helpful charts and tables that help you track your progress, this practical guide makes for fast, easy reading that will help you transform your organization from an also–ran to the leader of the pack.

Product details

  • Format: Kindle Edition
  • File Size: 2885 KB
  • Print Length: 288 pages
  • Publisher: Wiley; 1 edition (11 May 2007)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B000PY4S18
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: 5.0 out of 5 stars 4 customer reviews
  • Amazon Bestsellers Rank: #1,597,793 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  • Would you like to tell us about a lower price?

Customer Reviews

5.0 out of 5 stars
5 star
4 star
3 star
2 star
1 star
See all 4 customer reviews
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover
6 Sigma is made easy to understand by this author. It is also an enjoyable read with examples from a wide range of situations besides the usual production line examples. However, like many other 6 Sigma books, the editing is not up to 6 Sigma standards! You will need to do some additional reading if your interest is in the statistical side of 6 Sigma. This book is a great general introduction, but not an in depth manual.
Comment 9 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
Bought this book to understand what Six Sigma was about, and achieved this and more. Well written and structured and clear explanation of Six Sigma with interesting examples and anecdotes. Although, this is a 'dry' subject, I never had to push myself to continue reading it!!!
Comment 6 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
By Rolf Dobelli TOP 500 REVIEWER on 1 Mar. 2004
Format: Hardcover
George Eckes’ experience in quality control includes an instance where he had the temerity, just out of college, to ask W. Edwards Deming, then an octogenarian, to elaborate on his views about quality. “Those are the most stupid questions I have ever heard! Go read some of my books,” the cantankerous quality czar responded. No one reading this volume can doubt that Eckes has done his homework ever since. His blend of experience, theoretical expertise and common sense make this a very effective Six Sigma manual, although it is a little light on case studies. One of the book’s most valuable elements is Eckes’ keen analysis of the pitfalls that can flush all your best Six Sigma intentions down the tubes, even as a row of consultants tell you it is a panacea for all your woes. We recommend this book to anyone who is about to call a consultant and venture into the Rasputin world of Six Sigma.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
Great service, item meeting description.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Helpful Customer Reviews on Amazon.com (beta) (May include reviews from Early Reviewer Rewards Program)

Amazon.com: 4.3 out of 5 stars 19 reviews
48 of 49 people found the following review helpful
4.0 out of 5 stars An Insider's Look at the Six Sigma Revolution 20 Jan. 2001
By Jeffrey A. Veyera - Published on Amazon.com
Format: Hardcover Verified Purchase
Having graduated from Jack Welch's School for Wayward Boys, I found George Eckes' "The Six Sigma Revolution" to be a revelation.
I left GE some months ago quite frustrated with the company's application of Six Sigma. Even though all salaried employees were trained as Green Belts, even though all managers took great care to spout the proper nostrums at the proper times, nothing really changed much in how we operated.
I worked on a new product program which served more as salve to the egos of engineers than to improve our product for our customer. I and a few others fought valiantly to ensure that the voice of the customer was injected into the process, and that the design capability was measured and reported through Six Sigma scorecards. This was all deemed to be unimportant in the rush to get the product to market.
Eckes' book reveals why this was so.
Early on, he had counseled Jack Welch that Six Sigma rests on two pillars: customer satisfaction and process capability. It's quite simple: ask the customer what he wants and fine tune your process to efficiently deliver it. Thus you both increase revenue (through customer loyalty and product quality) and decrease costs (by eliminating the hidden factory and focusing only on customer CTQs). Welch being Welch, he completely ignored the former and focused on the latter, to great effect.
In 1999, Welch realized that this was a mistake, as customer after customer inquired why they didn't notice a change in GE's products and services after the Six Sigma introduction. While shareholders realized double-digit growth year after year, customers saw the same old mixed bag of products and services. Welch immediately launched a major initiative to reduce customer span and inject the voice of the customer into GE processes.
Eckes, to his credit, indulges in a bit of well-deserved "I told you so." After all, it's not often one proves the most admired CEO in the world to be wrong.
This is an excellent book covering the whys and wherefores of a Six Sigma introduction. For those of us in the trenches trying to effect lasting change in our companies, this is an indispensable resource. If you're looking for an in-depth guide to the tools employed in Six Sigma project execution, grab "Implementing Six Sigma" by Forrest Breyfogle instead.
16 of 16 people found the following review helpful
5.0 out of 5 stars Intriquing Application for Business & Beyond! 19 April 2001
By Roderick Smith, Ph.D - Published on Amazon.com
Format: Hardcover Verified Purchase
I read the Six Sigma Revolution because of my facination with exploring ways to improve the quality of life, both as it relates to business as well as to relationships and life generally. Every now and then an author comes along who not only has technical expertise but also has both feet on the ground. George Eckes has painted a picture that illustrates not only mastery of Six Sigma content, he also exemplifies giftedness by communicating profoundly detailed concepts and principles with clarity and simplicity. And he paints his picture with splashes of fun and humor.
I believe that anyone who is committed to improving effectiveness and efficiency in their world, whether in their business or in their personal lives, can benefit significantly by reading the Six Sigma Revolution. I'm looking forward to getting a copy of his next book, Making Six Sigma Last.
5.0 out of 5 stars Six Sigma 3 Jun. 2014
By Rory Greene - Published on Amazon.com
Format: Hardcover Verified Purchase
Excellent layperson's introduction to six sigma project management. The author leads you through the process in a very easy to understand way that, by the end of the book, has you ready to start tackling your projects in a systematic way.
3.0 out of 5 stars Another superficial book 5 Jun. 2013
By Alberto W. Ramos - Published on Amazon.com
Format: Hardcover Verified Purchase
This booh is more appropriate for managers who want to know what Six Sigma is. The main merit of the author is that he gives two examples: one in manufacturing ando other in service. For a first reading into the theme that is ok.
4.0 out of 5 stars GE six sigma book 17 Dec. 2014
By Tom - Published on Amazon.com
Format: Hardcover Verified Purchase
Yes it is good
Were these reviews helpful? Let us know
click to open popover