The Six Sigma Handbook, Third Edition Hardcover – 1 Nov 2009
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About the Author
Thomas Pyzdek is a Six Sigma consultant with over 40 years of experience in the field. His clients include Ford, McDonald’s, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality (ASQ) Edwards Medal for outstanding contributions to the practice of quality management and the E.L. Grant Medal for outstanding leadership in the development and presentation of meritorious educational programs in quality. He has also recently received a Lean Six Sigma Leadership award from the American Quality Institute.
Paul Keller is Vice President of and senior consultant with Quality America, a Six Sigma Training company. Nearly 3,000 students to date have used his Six Sigma training program to achieve Six Sigma Green Belt and Black Belt certifications. Mr. Keller is the author of Six Sigma Demystified.
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Top Customer Reviews
It covers an extensive range of tools, techniques and charts required. It also doesn't focus on technology meaning you can use it alongside Excel which is invaluable.
Having said all this, the book is also full of unnecessary references and in places, waffle! You will find yourself reading it and pulling out the facts you need from large blocks of text.
In my opinion, this could have been structured better but it seems the authors are trying to get absolutely everything packed in to make it look like a historical piece. What you need is a) what is it, b) how to implement it, etc...you don't need to know the origins & creators since they are irrelevant to anyone trying to implement any methodology. Some authors seem to focus on this as a hero worship not realising the only ones interested, are actually them!
The authors also focus too much on pure six sigma forgetting that in business, you need to be flexible. This is the drawback in six sigma though as it works with structures that are just not compatible with "real" businesses i.e. the need to redeploy black belts after 2 years into the business and obtain "new blood". Whilst this is an idea, in reality this is unlikely since black belts could be redeployed to areas where their knowledge is never used bearing in mind companies have structures. This method appears similar to internal graduate programmes where they get exposed and later find themselves not requiring half of what they have learned since they take up a permanent position that doesn't require it!Read more ›
On the good side, this is a very thorough introduction to the tools and techniques of Six Sigma. There is an introductory section explaining the purpose of the method, and later sections cover people issues as well as technical aspects of Six Sigma.
On the downside, the text is really rather dull. There is a tendency to state the obvious, which has the unfortunate impact on this reader of provoking skim reading - which is not what this book was designed for. A knowledgeable editor could probably cut out about a third of the text by assuming that the reader knows the basics of business processes, such as "what is a sample survey".
At times, it goes into rather more detail than this reader would like. For example, in the "Analyze Phase" chapter there are detailed examples of a huge range of analytical methods that really belong to a workbook.
The book does attempt to cover strategic aspects of Six Sigma, and the integration of this method into business strategy. However, it is probably not well suited to the needs of senior managers who want to get to grips with the method for management purposes, without actually becoming a Green/Black Belt themselves. The "high level" perspective tends to lack any new insight, and go to great lengths to say something mundane, suggesting it is more appropriate to the neophyte in business than to the experienced manager. For example, the section on "External Roadblocks" to change takes three paragraphs to say that stiff regulation, plus worries about liability, make people prone to view change as risky.Read more ›
Most Helpful Customer Reviews on Amazon.com (beta)
Remember, this book is not designed as a self-study guide (you could use it, but because it jumps into a lot of the more high level material, it would be confusing to many new to SS). This book is designed as a road map and a reference guide for those already familiar with the SS process and methodology and want to gain a better understanding of each of the DMAIC/DMADV process steps, as well as a very thorough overview and in depth discussion of each of the statistical tools. The biggest improvement of this book over the second edition was a more in-depth review of software tools as well as an expanded appendix reviewing statistical charts.
The second section, chapters 5-7, briefly skims the surface of project management and process mapping.
The bulk of the book is devoted to a high level review of all of the statistical tools a six sigma blackbelt might ever use, including Excel/Minitab tools, and practical applications advice.
This is not a course to learn six sigma, but a reference book for those who are trying to refresh their skills, prepare for an exam or quickly find a tool.
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