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Six Sigma For Green Belts And Champions: Foundations, Dmaic, Tools, Cases, And Certification Hardcover – 16 Jul 2004

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From the Back Cover

"Much has been said or written in recent times about the value of Six Sigma methodologies in driving organizational improvement. Yet, so many still seem to be intimidated by or skeptical about these principles and tools. In this text, Drs. Gitlow and Levine have provided a pragmatic, user-friendly treatment of underlying principles and methods, management obligations, and helpful case study examples to assist all of us in value-added enterprise-wide improvement."

–Gary Floss, Managing Director, Bluefire Partners, and Board of Directors, the American Society for Quality (ASQ)

"The authors provide the perfect blend of managerial insight and a straightforward "how to" approach to statistics. Anyone interested in learning about Six Sigma for the first time, or practitioners wanting to learn more, will find this book to-the-point, exciting, and easy to read. And also hard to put down!"

–Timothy C. Krehbiel, Professor of Decision Sciences and MIS, Miami University (Ohio)

"This book provides an excellent understanding of the foundations of quality management that provide a basis for the evolution of Six Sigma. For executives who wish to be "Champions" of Six Sigma, this book provides an understanding of what to expect of Green Belts as they work through a DMAIC project and what they should expect of themselves. Green Belt candidates will find the case studies extremely useful and informative. Both Champions and Green Belts will benefit from the comprehensive coverage of certification."

–Edward A. Popovich, Ph. D., Vice President, Enterprise Excellence, Boca Raton Community Hospital and President, Sterling Enterprises International, Inc.

The first complete Six Sigma implementation guide for Green Belts and Champions!

  1. Understand the rationale for Six Sigma
  2. Implement a proven executive framework for a successful quality initiative
  3. Use the DMAIC method for improvement from start to finish: Define, Measure, Analyze, Improve, and Control
  4. Manage Six Sigma statistics–without becoming a statistician
  5. Learn through complete detailed manufacturing and service case studies
  6. Learn how to understand and manage Six Sigma statistics, through practical, Minitab-based application examples. Includes instructions for using Minitab software
  7. Learn how to pass Six Sigma certification examinations with sample questions and answers

If you're "project managing" Six Sigma (potential Green Belt)–or promoting it at the executive level (potential Champion)–this is your book. It's the first Six Sigma book written specifically for Green Belts, Champions...and anyone who plans to become one. Two experts help you master the entire DMAIC model: Define, Measure, Analyze, Improve, and Control. You'll discover realistic solutions for Six Sigma's profound human and technical challenges. You can even prepare for one of the world's leading Six Sigma certification programs. Clear, detailed, and proven...this is the one indispensable book for anyone who must manage Six Sigma to success.

© Copyright Pearson Education. All rights reserved.

About the Author

David M. Levine is Professor Emeritus of Statistics and Computer Information Systems at Bernard M. Baruch College (City University of New York). He received B.B.A. and M.B.A. degrees in Statistics from City College of New York and a Ph.D. degree from New York University in Industrial Engineering and Operations Research. He is nationally recognized as a leading innovator in business statistics education and is the co-author of such best-selling statistics textbooks as Statistics for Managers using Microsoft Excel, Basic Business Statistics: Concepts and Applications, Business Statistics: A First Course, and Applied Statistics for Engineers and Scientists using Microsoft Excel and Minitab, He has published articles in various journals including Psychometrika, The American Statistician, Communications in Statistics, Multivariate Behavioral Research, Journal of Systems Management, Quality Progress, and The American Anthropologist.

Dr. Howard S. Gitlow is Executive Director of the University of Miami Institute for the Study of Quality in Manufacturing and Service and a Professor of Management Science, University of Miami, Coral Gables, Florida. He was a Visiting Professor at the Science University of Tokyo in 1990 where he studied Quality Management with Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics (1969) from New York University. His areas of specialization are Six Sigma Management, Dr. Deming's theory of management, Japanese Total Quality Control, and statistical quality control.

Dr. Gitlow is a Six Sigma Master Black Belt, a senior member of the American Society for Quality Control and a member of the American Statistical Association. He has consulted on quality, productivity, and related matters with many organizations, including several Fortune 500 companies.

Dr. Gitlow has co-authored several books. These include: Quality Management: Tools and Methods for Improvement, Richard D. Irwin Publishers (2005), third edition; Quality Management Systems, CRC Press (2000), Total Quality Management in Action, Prentice-Hall, (1994); The Deming Guide to Quality and Competitive Position, Prentice-Hall, (1987), fifteenth printing; Planning for Quality, Productivity, and Competitive Position, Dow Jones-Irwin Publishers (1990); and Stat City: Understanding Statistics Through Realistic Applications, Richard D. Irwin Publishers (1987), second edition. He has published over 45 academic articles in the areas of quality, statistics, management, and marketing.

While at the University of Miami, Dr. Gitlow has received awards for Outstanding Teaching, Outstanding Writing, and Outstanding Published Research Articles.

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Most Helpful Customer Reviews on (beta) HASH(0x8ed90e28) out of 5 stars 22 reviews
22 of 24 people found the following review helpful
HASH(0x8eb98f3c) out of 5 stars An Excellent Introduction to Six Sigma 20 July 2006
By Bug-eyed bookworm - Published on
Format: Hardcover
This book was well worth my time and money! Being a Six Sigma beginer, I found this book to be easy to follow and comprehend.

Explained is the DMAIC process model, Voice of Customer (VOC), Voice of Process (VOP)and Design of Experements (DOE) in clarifying detail. Best of all, it includes step-by-step explanations of project experiments and the statistical analyses from the expereiments using Minitab 14!

Whether you want to learn the basics of the Six Sigma process (Chapters 1-8) and / or basic Six Sigma statistical tools and methods (Chapters 9-15), I highly recommend this book!

Note: Minitab 14 (Statistical software)is free for 30 days and the associated minitab-formatted excercise worksheets are down-loadable from the publisher's website.
11 of 11 people found the following review helpful
HASH(0x8eb4caf8) out of 5 stars Comprehensive Textbook at Black Belt Level 28 Mar. 2007
By Theodore R. Spickler - Published on
Format: Hardcover
I was surprised by the well balanced and complete coverage of the Six Sigma methodology from DMAIC, including managerial steps, all the way to statistics up through Design of Experiments. The all inclusive topics seem to parallel full Black Belt training. I would expect green belts to be offered selections from the book in a standard course. I would say no other book has this "textbooky" look and feel (that is not meant as a criticism). At the end of chapters find Minitab instructions including screen shots. The material is well written, hence understandable, hence I think this is one of the best overall introductions to the subject without slamming the reader with high levels of mathematical theory.
17 of 21 people found the following review helpful
HASH(0x8e8821e0) out of 5 stars Six Sigma GB 13 Mar. 2007
By Carmine - Published on
Format: Hardcover
I think this book is an excellent resource for experienced Six Sima managers. However, if you want to buy this book as a study guide for the SSGB certification test, or as an introduction to Six Sigma, it isn't going to help you out much. I guess my lowered rating is due to the fact that the book didn't meet my expectations as it was described on the Amazon site.
7 of 9 people found the following review helpful
HASH(0x8ec489e4) out of 5 stars Blackbelt level book 12 Nov. 2011
By Christian Bechtel - Published on
Format: Hardcover Verified Purchase
This book in my opinion is not written at a green belt level. The opening 12 pages get into Taguchi functions which is very advanced. Book seems to be written for people getting a specific certification which is a University of Miami certification, however if you are looking for a more universal text that is more accessible Warren Brussee has two texts that seem to be much easier for students to understand.

You need to understand your audience. If you have high level high functioning potenitlal black belt individuals then this text may apply, but if you have people that are not in that category, I would recommend Warren Brussee's texts much more.
1 of 1 people found the following review helpful
HASH(0x8eef157c) out of 5 stars Terrible examples and fails to inspire new students as to the value and practicality of six sigma. 23 Sept. 2014
By PM Finn - Published on
Format: Paperback Verified Purchase
Poor examples fail to tie practice of six sigma to real life. The primary example used to help reader understand DMAIC concept is a fictitious paper shuffling department (PSD) that has defective metallic securing devices (MSDs) otherwise known as paper clips. No I am not making this up. The acronyms PSD and MSD are actually then used throughout the opening chapters with the examples. You should see look on fellow students faces as they try to understand concept and also understand value of the six sigma process and the authors response is to focus on broken paper clips.

I understand need to have simplistic example, but this one only serves to discourage students from embracing these techniques which are broken down in excruciating detail Some other examples that are real have data omitted because it's 'proprietary' reader is not allowed to see the data and can only see part of an example. Really?? This is a terrible introduction to a process that has embraced by many large corporations as a valuable tool. Students using this text will be discouraged by the arcane examples and are unlikely to embrace the techniques as a result. There must be better texts out there. Sorry to trash this book but it's awful!
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