- Paperback: 158 pages
- Publisher: CreateSpace Independent Publishing Platform (19 Sept. 2017)
- Language: English
- ISBN-10: 1976095158
- ISBN-13: 978-1976095153
- Product Dimensions: 14 x 1 x 21.6 cm
- Average Customer Review: 14 customer reviews
- Amazon Bestsellers Rank: 698,496 in Books (See Top 100 in Books)
The Shape of Engagement: The Art of Building Enduring Connections with Your Customers, Employees and Communities Paperback – 19 Sep 2017
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About the Author
Scott Gould is an author, speaker, and management advisor to Fortune Global 500 companies and international NGOs. He has spent 18 years working in a broad range of engagement contexts, from aviation to education, leadership development to national government, from media and entertainment to digital technology, and from event production to being a church pastor. Formerly he founded one of the first Twitter hashtag communities, and ran a top-10 rated business conference, before leading a diverse inner city church. He now advises his clients on engagement strategy, and helps them to develop enduring connections with their customers, employees and communities. Scott is chair of the UK chapter of the Enterprise Engagement Alliance, and a Fellow of the Royal Society of Arts. He is also a poet, has a young family, and quite controversially, does not like cat memes.
Top customer reviews
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Economy, Partnerships and Regeneration Manager,
Plymouth City Council
I would recommend this book if you would like clarity on how to build more long lasting and meaningful relationships with the people / clients you want to connect with.
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