- Audio Download
- Listening Length: 5 hours and 33 minutes
- Program Type: Audiobook
- Version: Abridged
- Publisher: HarperAudio
- Audible.co.uk Release Date: 28 Sept. 2006
- Language: English
- ASIN: B002SQDDYY
- Amazon Bestsellers Rank:
Setting the Table Audio Download – Abridged
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Top Customer Reviews
Plenty of useful insights for any business person and I would say absolutely essential reading for anyone contemplating opening a restaurant.
Despite the book's narrow focus, I think that most people (even if uninterested in either business or restaurants) would find this book interesting and informative and a very easy page turner.
The saltshaker is relevant because it is attached to a brilliant story about leadership from Meyer's early days in the mid-1980s when he had opened his first restaurant and was developing his business style.
Pat Cetta, an experienced restaurateur who informally mentored Meyer asked him to clear a table of everything except a saltshaker.
He asked: "Where is the saltshaker now".
"Right where you told me in the centre of the table."
"Are you sure it's where you want it?" I looked closely. The shaker was actually about a quarter of an inch off centre. "Go ahead put it where you really want it." I moved it very slightly to the centre. As soon as I removed my hand, Pat pushed the saltshaker three inches off centre.
"Now put it back where you want it," he said. I returned it to dead centre. This time he moved the shaker another six inches off. "Now where do you want it?"
I slid it back. Then he explained his point: "Your staff and your guests are always moving your saltshaker off centre. That's their job. It is the job of life. It is not your job to get upset. Your job is just to move the shaker back each time and let them know exactly what you stand for. Let them know what excellence looks like to you."
Wherever your centre lies, know it, name it, stick to it and believe in it, Meyer advises.
Later in the same chapter he offers great advice on how to hire managers and his belief in abundance.Read more ›
It talks about Danny Meyer's history in the restaurant business and the lessons he learnt. There are also a couple sections with in-depth information about the way he runs his business and the guidelines he follows. These are mainly in reference to training and working with staff and dealing with customers. There are also thoughts on suppliers and stakeholders.
He doesn't pretend to be perfect and talks about situations where customers have complained and how the situation has been turned around into a positive experience which is interesting and inspiring. Sometimes though customers can be impossible to please and the only solution is a parting of the ways, I find it hard to believe that Danny Meyer's restaurants have never experienced this and think it would have been useful to have ideas of how they deal with such a customer or how they deal with people who owe them money etc. rather than just focusing on situations where it is possible to turn things around and continue working with the customer/client.
Most Recent Customer Reviews
The perfect book for those thinking of going into the hosting field.Published 3 months ago by Sofia Lemos da Costa
A great guide to the hospitality industry and not too "American"Published 4 months ago by Amazon Customer
Excellent for anyone with a serious interest in the hospitality industry.Published 4 months ago by MikeyBramble
One of my favorite books. An absolute must read for anyone is the industry.Published 5 months ago by Amazon Customer
All you need to know about hospitality. Best book within this area I've ever read.Published 5 months ago by Amazon Customer
Great book. Danny Meyer explained everything in detail and I never got bored. Very inspiring!Published 7 months ago by Eddiebel