Top critical review
14 people found this helpful
A pain in the bum!
on 7 January 2015
Be very careful if you order a machine from this company. Firstly, they are located in Berlin, Germany, which isn't apparent on first glance, but became important in my dealings with them.
I ordered and received my machine as scheduled. It was the first time I had had a machine with windows 8 on it and I was expecting to have a bit of a learning curve with it. I got more than I bargained for having set the machine up and fired it up to discover they had installed a French version of windows 8 on it, a language I do not speak.
I contacted them, and to be fair they replied in perfect English that it was an error, although on our first exchange I don't think they believed me. My choice was to return the machine (I had ordered this because my previous one had died) and be without a machine for a further extended period over Christmas and the New Year, or change the language. I decided to try to change the language, bearing in mind that on a French keyboard the letters are in different places and I had never done this before in English, never mind a language I don't understand.
To cut a very long story short, it was a nightmare, and ended up with me twice re-installing the whole operating system taking with it all the motherboard chipset software and presets that are factory installed. The first re-install gave nothing but errors because I installed all of the software on the disc for fitted components some of which was shareware and beta!
The second although better was not right but usable. Further communication gave me my option.....send it back for a 'proper' re-install ( no offence intended I'm sure) and be without a machine which I need, for however long it took, or lump it. I ended up paying someone local to me to sort it out which they did.
This was an avoidable pain for me, and an ideal solution would have been for the company to send me what I ordered and then I could have sent them back their mistake, but no such offer was made. I had neither the time nor the inclination to spend more hours exchanging emails trying things trying to sort out their/my mess.
The machine itself? Does what it says on the tin, but would I buy from here again? No.