Top critical review
One person found this helpful
Poor performance; poor support; totally disappointing
on 11 February 2013
It is stylish, and light enough to be easily moved around. It also has a very comfortable keyboard, although the touch pad needs more pressure than usual, and does jump around a little bit. This is the end of pros for this device.
I bought it in July, not even a year ago. Have not really used it for any demanding computation or functions. It was mainly web browsing, watching movies, reading pdf, and some microsoft office works. The performance was not great from day 1; hangs all the time and has a very low speed of processing. You open more than 8 tabs in google chrome, and it stops functioning. You have to restart! And, yes, I had my antivirus active on it, and I tried disk defragmentation, and also a few commercial utility managers, computer clean ups, etc. The funny part is that, it says 'Core i5 with 4GB RAM'!! My 6 year old VAIO is processing much faster than this.
When it got that bad, that I literally had to re-start every 5 minutes (yes, every 5 minutes), I decided to re-install my windows. There is a DVD in the package, but apparently, it is only windows itself, and none of the drivers are included (I guess). So I ended up having a new windows, with none of the drivers installed for graphic card, wi-fi connection, etc. It is even more useless now.
Since I am still whithin the 1-year guarantee duration, I tried to contact sumsung help and support center. Their website is designed for the utmost inefficiency when it comes to support. I found no address in the whole website. There is an email section, which opens up, and then you need to choose your device in several steps. At the final step, I realised that this model number simply does not exist on their list! Then they have a phone number, which I tried twice, at two different days. Each time, I listened to music playing for 15 minutes, and no one answered! Sounds like a dead-end, I know. My next try would be to go to a retailer and ask for a sumsung service center's address in Dublin!