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Samsung S22C300HS 21.5 inch LED Monitor (250cd/m2, 1920x1080, 5ms, HDMI, VGA)
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|Shipping||—||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Colour||Black Gloss||Black||Black||Black Gloss||Silver||Black|
|Connectivity Technology||Yes; VGA||HDMI||Yes^VGA||HDMI VGA||Yes^VGA||DC-in jack|
|Display Resolution Max||—||1920x1080||1920x1080||1920x1080||1920x1080||1920x1080|
|Display Size||21.5 inches||21.5 inches||21.5 inches||22 inches||21.5 inches||22 inches|
|Frequency||—||81 KHz||60 hertz||0.06 KHz||60 hertz||83 KHz|
|Horizontal Resolution||1,920 pixels||1,920 pixels||1,920 pixels||1,920 pixels||1,920 pixels||1,920 pixels|
|Image Aspect Ratio||—||16:9||16:9||16:9||16:9||16:9|
|Image Brightness||—||200 cd/m²||250 cd/m²||200||250 cd/m²||200 cd/m²|
|Image Contrast Ratio||1,000,000||600:1||12000000:1||Mega DCR||50000000:1||600:1|
|Item Dimensions||5.3 x 51 x 31.9 cm||51.16 x 17.7 x 38.5 cm||52.47 x 17.39 x 40 cm||20.6 x 50.8 x 39.5 cm||56.4 x 49.83 x 29.8 cm||5.68 x 50.85 x 31.57 cm|
|Item Weight||2.9 kg||2.6 kg||3.8 kg||2.8 kg||4.92 kg||2.1 kg|
|Max Vertical Resolution||1,080 pixels||1,080 pixels||1,080 pixels||1,080 pixels||1,080 pixels||1,080 pixels|
|Native Resolution||—||—||1949 x 1080 pixels||1920 x 1080 pixels||1956 x 1080 pixels||—|
|Real Angle of View||170 degrees||90 degrees||170 degrees||170||178 degrees||90 degrees|
|Special Feature||—||AC (power) in; Built-in camera; Operating temperature range:10 - 40 °C; Standard decoder:Working distance:Blade Type:viewing angle, vertical:MP3 bit rates:Keystone correction, vertical:Automatic shutdown:Ambient light metering modes: Flash metering modes: fan diameter:65°; Tilt adjustment||—||Built-in camera^Built-in speaker(s)^No^On/off switch^Operating temperature range:10 - 40 °C^Power LED^Standard decoder:Working distance:Blade Type:viewing angle, vertical:MP3 bit rates:Keystone correction, vertical:Automatic shutdown:Ambient light metering modes: Flash metering modes: fan diameter:160°^Tilt adjustment||Built-in speaker(s)^Cable lock slot^HDCP^No^On Screen Display (OSD)^Standard decoder:Working distance:Blade Type:viewing angle, vertical:MP3 bit rates:Keystone correction, vertical:Automatic shutdown:Ambient light metering modes: Flash metering modes: fan diameter:178°||Built-in camera^Built-in speaker(s)^No^On Screen Display (OSD)^Plug and Play^Standard decoder:Working distance:Blade Type:viewing angle, vertical:MP3 bit rates:Keystone correction, vertical:Automatic shutdown:Ambient light metering modes: Flash metering modes: fan diameter:65°^Tilt adjustment|
|Viewing Angle||170 degrees||90 degrees||170 degrees||170 degrees||178 degrees||90 degrees|
|Wattage||25 watts||22 watts||30 watts||20 watts||—||18 watts|
The Samsung LED Monitor Series 3 does all the work you need in just the right manner. Its functionality and stylish design means this monitor is all you need.
Reliable, functional and reasonable. Choose a monitor that fulfills all of your functional needs, with picture quality that you will love. The Samsung LED Monitor Series 3 sports a stylish design with its black high-gloss looks and is guaranteed to complement any environment it’s in. Experience real colour with Mega DCR and get better picture quality with magic upscale.
Control power consumption, conserve energy
The Eco Saving function makes saving energy easy. It adjusts the brightness of your Samsung LED Monitor based on how much energy you want to save. With the choice of three energy saving modes (50%, 25% and Power Saving off), you can really tailor your monitor use to meet your own personal needs. Samsung’s commitment to saving energy is designed to help both you and the environment, and with up to 50% savings on consumption, you can really make a positive impact on your eco footprint. Take the effort out of saving energy and take control with Eco Saving.
Style and functionality in one design
The Samsung LED Monitor Series 3 comes in a stylish design that includes a high-gloss look. With its no-frills minimal style, it sticks to the basics while being sophisticated. Its unique neck structure saves space and also lends it a structural beauty. Get all your work done with this sleek monitor.
Upscale your view with better quality and picture
Magic Upscale improves image quality to such a level that you will only receive a better picture. Enjoy enhanced image quality no matter what the original picture quality. Magic Upscale prevents image degradation when scaling up and gives only brilliant and pristine colours and images. And it also makes images on the monitor appear clearer and sharper than on a note PC. Shine with Samsung LED Monitor Series 3.
Experience real colour with Mega DCR
Mega DCR delivers new levels of colour and picture quality to your viewing experience with images that are real-to-life. Mega DCR’s contrast ratio shows blacks at their absolute darkest and pristine whites and other colours at their brightest. You will notice a boost in the contrast level and clearer picture clarity. It is like an explosion of colours that makes other screens seem dull in comparison. Enjoy your content with the professionalism it deserves.
Samsung LS22C300HS/EN Monitor
Installation Manual (CD)
Quick Set Up Guide
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However, today we discovered that it no longer works. There is no power to the unit at all despite having tested the power lead and fuse. I fear the problem could be with the row of buttons along the front which are 'touch' control. Personally, I haven't had great experience of this type of switch - I prefer 'proper' click on/click off mechanical buttons. Anyway, no amount of prodding makes it come back on again so it is being sent back for a refund.
TIP ON RETURNING FAULTY GOODS TO AMAZON.CO.UK
A word here about returning goods. Any attempt via the website to send an item back to Amazon outside 30 days of it being purchased sends you in circles which will infuriate you and is probably designed to put you off. If Amazon or any other retailer suggests that you return the item to the manufacturer for a repair or replacement, they're wrong. Under the Sale of Good Act, your contract is with the retailer that you bought the goods from. This advice is extracted from the January 2014 issue of the Which? magazine in the article "Returning faulty goods|Investigation". Amazon scores only 1/12 in the review (the worst score).
When an item develops a fault before it would reasonably be expected to do so, you have a remedy against the retailer, even beyond the warranty period. This is determined by the Sale of Good Act. You are entitled to a full refund if the fault is identified within 4 weeks of purchase. Outside 4 weeks, you are not entitled to a full refund but you are entitled to ask for a replacement or repair. This also applies to good bought in a sale - the only exception is any goods bought were fault or damage was declared at the point of sale.
So here is some advice on how to resolve the issue with Amazon:
Go straight to http://www.amazon.co.uk/contactus and select the yellow 'Contact Us' button under 'General Support'. Skip Option 1 and select the issue and issue details. I selected 'Problem with an order or item' and 'Item does not work, is damaged or a part is missing'. The go to Option 3 and select 'start chatting'.
Don't be put off by the Live Chat feature. It is the best way to get the issue resolved. Before you start the chat, select the option to have the conversation sent to your email. This is really useful if you need to make a complaint later on - especially if the contact handler provides incorrect advice or information. The opening gambit is to politely provide the order number, the make/model, when it was purchased and a clear description of the fault. After a few exchanges and a few minutes delay, the contact handler will tell you that the item is outside the 30 day return period and then copy and paste several paragraphs of text as follows:
"I've checked and found that return window has expired on [XYZ Date]. Rest assure your item is still under warranty.
One option that we find often enables our customers to get to a quick resolution of their issue is by visiting the manufacturer's website or contacting them directly as they may be able to offer helpful troubleshooting and support for this issue. If you would like to do that we can send the manufacturer's details to you.
We'd suggest that you check with the manufacturer to find out whether this is a known issue. They'll have specialist knowledge of their own products and in many cases they may be able to diagnose and resolve the problem immediately. Of course, if they can't help you, please let us know and we'll be happy to help."
The correct response to this is something like this:
"I know about your returns policy and that the 30 day window has expired. However, I am also aware of my rights under the Sale of Goods Act to return a product which develops a fault before it would be reasonably expected to do so directly to the retailer. Respectfully, I would prefer to send it back to you for either a replacement model of the same or higher specification, a repair or for a full refund."
After this, they will still try again to suggest it is easier for you to approach the manufacturer but they should also offer to 'process a refund or replacement as per your choice'. Thank them very much and then they'll email a postage-paid returns label which you can print out and send back via collectplus.co.uk. I opted for a refund as they offered it but I'd have been very happy for a replacement. If it doesn't go well, you can try mentioning 'Sale of Goods Act' again with the words 'I am aware of my rights' and 'My contract is with the retailer, not the manufacturer'. If you still don't get any joy, try mentioning that you've read the Which? report in the January 2014 issue and noted that Amazon only scored 1/12 'very poor'. Amazon are also reported by Which as saying
"Products that become defective within 12 months can be returned for a full refund or replacement, irrespective of any manufacturer warranty. After 12 months, we advise customers to contact the manufacturer for support and troubleshooting. Thereafter, we will take into consideration all facts and circumstances on a case-by-case basis to provide a fair solution. Amazon.co.uk will review the instances highlighted by Which? as they do not appear to be consistent with the typical Amazon.co.uk customer experience."
It is clear than Amazon have a long way to go if they are to remedy the poor score in Which? but I have found that if you follow this process, you'll not go far wrong.
Easy to set-up, auto-configurated itself with me only having to decrease the brightness slightly, though that was my personal preference, can't quite believe how crisp and clear the quality of the picture is.
The monitor/stand is sturdy, tidy and frees up a fair bit of space on my desk.
Contrary to what a handful of reviewers have stated, the monitor position IS adjustable, can be swivelled and tilted from the stand.
The touch controls I found to be extremely pleasing to use and not at all confusing or used by accident if you're aware of where they are, they're marked with a description on the front of the monitor whether icon or text and are a good 4 inches away from the desk so its near impossible to access them by accident reaching underneath the monitor.
I did read one review who gave it a 2 because he got sent a 2-pin plug, well I also got a 2-pin plug but alongside it was also the native 3 pin plug so big Kudos to Samsung for supplying both cables.
The stand has a very glossy finish and doesn't seem to want to hold fingerprint marks at all which is excellent, and I doubt it takes much maintenance to keep it dust free, if any.
All-in all I couldn't be happier with my purchase, took a few minutes to set up from unboxing to trying out with movies, games and general internet use.
It was just what I was looking for and more, highly recommended.
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