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An excellent exposition of the SCORE with interesting variations
on 14 October 2013
Andy Smith's products are always worth a look as he not only elaborates the material clearly but adds additional insights and possibilities from many years of experience in working with individuals and organisations. As an NLP Trainer, Coach and Consultant I always find something new in his writing.
Andy's brief eBook on the SCORE Model is no exception. Andy notes that many people trained even to a high level in NLP will not have encountered this model, and that's a crying shame as it is so useful and flexible.
The late change agent, David Grove, noted that client's often come to therapy (and teams, I am sure he would have agreed, come to a Coach or Consultant) with a mass of undifferentiated information. This is often why they are 'stuck' - or at the very least unable to become 'un-stuck'. The SCORE model provides the skilled NLP Practitioner with an excellent framework for understanding the current problem state, a perception of the solution, the likely consequences of the solution outcome (permitting both an exploration of ecology issues and, hopefully, greater motivation) and the creation of a palette of Resources to be used in moving towards the outcome.
Andy explores different ways of using physical space to track through the SCORE process and looks at how this can be enhanced by different arrangements and how these sit with classic Timeline orientations.
Particularly pleasing is Andy's combination of the SCORE model with aspects of Appreciative Enquiry and Solution-focused approaches. Rather than going with the conventional concept of 'S' for Symptoms, Andy suggests that a better 'S' might be Situation. This still encourages participants to explore the status quo but without necessarily pathologising it as a Problem with Symptoms. In group settings, in particular, this reduces the likelihood of blame games and what Andy refers to as "whinge fests". The more positive states that are created through this approach are more conducive to problem solving. Furthermore, by talking about the current 'Situation' it is possible to sift for achievement, positives etc to be celebrated. Andy offers a number of classic Solution-focused questions to be incorporated to support this focus on the positive.
All-in-all this is a little gem of a book and I recommend it to anyone who wishes to increase their effectiveness in using the SCORE model in both individual and group settings.