We have determined that, in rare cases, when the power adapter included with the UK Fire 7” and UK Fire Kids Edition 7” tablet is pulled from the wall socket, the adapter assembly may detach and create a risk of electrical shock. Affected adapters were sold only in the United Kingdom and Ireland from September 2015.
Customer safety is our top priority, and we are proactively offering to replace these power adapters with a new adapter, free of charge. We encourage customers to exchange their original power adapters using the process below.
Please discontinue use of your original adapter. Until you receive a replacement adapter, you can use the included USB cable connected to a computer or another compatible adapter to charge your tablet.
To find out if your power adapter is affected, compare your adapter to the images below.
Affected power adapters have a model number FABK7B and DO NOT have an “A” in the lower right corner of the adapter. See the example below.
Power adapters that have a model number FABK7B and an “A” in the lower right corner of the adapter are not affected. See the example below.
Power adapters sold in other countries or shipped with Fire HD and Fire HDX tablets are also not affected.
If your power adapter is affected, and you have not yet received a free replacement or claimed a credit from us, please contact Customer Service at www.amazon.co.uk/contactus.