• RRP: £7.99
  • You Save: £2.25 (28%)
FREE UK Delivery on book orders dispatched by Amazon over £10.
In stock.
Dispatched from and sold by Amazon. Gift-wrap available.
Raving Fans : A Revolutio... has been added to your Basket
+ £0.00 delivery
Used: Good | Details
Sold by Brit-Books
Condition: Used: Good
Comment: Simply Brit: We have dispatched from our UK warehouse books of good condition to over 1 million satisfied customers worldwide. We are committed to providing you with a reliable and efficient service at all times.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Raving Fans : A Revolutionary Approach to Customer Service Paperback – 1 Sep 2011

4.5 out of 5 stars 53 customer reviews

See all 14 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Paperback
£5.74
£4.00 £2.19
CD-ROM
£42.33
Note: This item is eligible for click and collect. Details
Pick up your parcel at a time and place that suits you.
  • Choose from over 13,000 locations across the UK
  • Prime members get unlimited deliveries at no additional cost
How to order to an Amazon Pickup Location?
  1. Find your preferred location and add it to your address book
  2. Dispatch to this address when you check out
Learn more
click to open popover

Frequently bought together

  • Raving Fans : A Revolutionary Approach to Customer Service
  • +
  • Gung Ho!: How To Motivate People In Any Organization (The One Minute Manager)
  • +
  • Leadership and the One Minute Manager (The One Minute Manager)
Total price: £20.45
Buy the selected items together

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.



Product details

  • Paperback: 160 pages
  • Publisher: Harper; New edition edition (1 Sept. 2011)
  • Language: English
  • ISBN-10: 0006530699
  • ISBN-13: 978-0006530695
  • Product Dimensions: 12.9 x 0.9 x 19.8 cm
  • Average Customer Review: 4.5 out of 5 stars 53 customer reviews
  • Amazon Bestsellers Rank: 9,807 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

Product description

Synopsis

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

From the Publisher

Inside Flap Copy

Told in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Description

The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula: First, decide on a vision-a level of service that perfectly reflects what you want to give customers. Second, discover the specific needs and expectations of your customers and weave them into your vision of how to serve them. Third, deliver your vision a step at a time, being absolutely consistent before stepping up the service to the next level. Everyone serious about customer relationships should hear this.

Foreword

Successful organisations have one common central focus: Customers. It doesn’t matter if it’s a business, a professional practice, a hospital or a government agency, success comes to those, and only those, who are obsessed with looking after customers.

This wisdom isn’t a secret. Mission statements, annual reports, posters on the wall, seminars and even television programmes all proclaim the supremacy of customers. But in the words of Shakespeare, this wisdom is "more honoured in the breach than the observance." In fact, generally speaking, customer service, in a word, stinks.

And no wonder. Look at how we’ve been training our managers. When I was in college, we took courses in marketing consumer behaviour. The assumption was that the public was a mindless group of buyers and that with proper advertising and promotion products could be produced en masse and sold to naïve buyers. Unfortunately, as I tour the country speaking, I find too many young managers still think this way. Advertising, product positioning and market share pricing strategies are all important. But when all is said and done, goods aren’t sold; products and services are bought.

Author Biography

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over thirteen million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho! , Big Bucks! and Raving Fans.

See all Product description

Customer reviews

Read reviews that mention

Top customer reviews

12 September 2016
Verified Purchase
18 January 2018
Verified Purchase
16 November 2015
Verified Purchase
19 September 2011
Verified Purchase
20 February 2016
Verified Purchase
3 June 2014
Verified Purchase
10 October 2016
Verified Purchase
2 October 2015
Verified Purchase

Would you like to see more reviews about this item?

Where's My Stuff?

Delivery and Returns

Need Help?