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Raving Fans Hardcover – 1 Jan 1996

4.4 out of 5 stars 55 customer reviews

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Frequently bought together

  • Raving Fans
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  • Gung Ho!: How To Motivate People In Any Organization (The One Minute Manager)
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  • The One Minute Manager Meets the Monkey
Total price: £26.36
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Product details

  • Hardcover: 138 pages
  • Publisher: Jossey Bass (1 Jan. 1996)
  • Language: English
  • ISBN-10: 0688123163
  • ISBN-13: 978-0688123161
  • Product Dimensions: 14 x 1.7 x 21 cm
  • Average Customer Review: 4.4 out of 5 stars 55 customer reviews
  • Amazon Bestsellers Rank: 372,747 in Books (See Top 100 in Books)
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Product description

Synopsis

Shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving fans.

From the Back Cover

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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