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Practice What You Preach: What Managers Must Do To Create A High-achievement Culture by [Maister, David H.]
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Practice What You Preach: What Managers Must Do To Create A High-achievement Culture Kindle Edition

4.6 out of 5 stars 7 customer reviews

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Length: 224 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

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Product description

Amazon Review

David H Maister, a specialist in the management of professional service firms, surveyed 29 in 15 countries to determine whether positive employee attitudes really correlate to corporate success. In his consultancy and previous books he has suggested they do, and in Practice What You Preach he is able to show that in many companies it is "attitudes that drive financial results, and not (predominantly) the other way round". On a pragmatic level, this allows him to demonstrate how a subsequently energised workforce will provide top-quality client service--the key component in any service-oriented business. Overall, Maister recommends managers instil trust and respect, develop a high morale and serve as "coaches" rather than "most valuable players". He offers detailed case studies of survey respondents and amalgamates their replies into an explicit Path to Performance as well as four chapters with specific lessons that should be transferable to other enterprises (i.e., effective managers allow others to get deserved credit, ensure workers believe management is not only out to make a lot of money for itself and understand employees are looking for help in growing their careers). Practical and accessible, it also includes survey specifics for those who care to analyse them on their own. --Howard Rothman

Review

Michael Albrecht, Jr. Global Executive, IBM With compelling evidence, Maister blows away the mysteries as to what makes a high performance team. He offers great insights and definitive actions.

Product details

  • Format: Kindle Edition
  • File Size: 9369 KB
  • Print Length: 224 pages
  • Publisher: Simon & Schuster UK; New edition edition (11 Dec. 2012)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B00AHEKNN8
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 4.6 out of 5 stars 7 customer reviews
  • Amazon Bestsellers Rank: #827,661 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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23 September 2014
Format: Paperback|Verified Purchase
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VINE VOICE
7 May 2004
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