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Practice What You Preach: What Managers Must Do to Create a High Achievement Culture Paperback – 2 Jul 2003

4.9 out of 5 stars 7 customer reviews

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Product details

  • Paperback: 270 pages
  • Publisher: Free Press; Reprint edition (2 July 2003)
  • Language: English
  • ISBN-10: 0743223209
  • ISBN-13: 978-0743223201
  • Product Dimensions: 14 x 1.8 x 21.4 cm
  • Average Customer Review: 4.9 out of 5 stars 7 customer reviews
  • Amazon Bestsellers Rank: 212,146 in Books (See Top 100 in Books)
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Amazon Review

David H Maister, a specialist in the management of professional service firms, surveyed 29 in 15 countries to determine whether positive employee attitudes really correlate to corporate success. In his consultancy and previous books he has suggested they do, and in Practice What You Preach he is able to show that in many companies it is "attitudes that drive financial results, and not (predominantly) the other way round". On a pragmatic level, this allows him to demonstrate how a subsequently energised workforce will provide top-quality client service--the key component in any service-oriented business. Overall, Maister recommends managers instil trust and respect, develop a high morale and serve as "coaches" rather than "most valuable players". He offers detailed case studies of survey respondents and amalgamates their replies into an explicit Path to Performance as well as four chapters with specific lessons that should be transferable to other enterprises (i.e., effective managers allow others to get deserved credit, ensure workers believe management is not only out to make a lot of money for itself and understand employees are looking for help in growing their careers). Practical and accessible, it also includes survey specifics for those who care to analyse them on their own. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.

Review

Michael Albrecht, Jr. Global Executive, IBM David Maister has, with compelling evidence, blown away the mysteries as to what makes a high-performance team. He offers great insights and definitive actions.

James M. Kouzes

Co-author of "The Leadership Challenge"

This is a straight-talking, data-based, and energy-infused work of uncompromising scholarship and incomparable practicality.



Michael Albrecht, Jr.

Global Executive, IBM

David Maister has, with compelling evidence, blown away the mysteries as to what makes a high-performance team. He offers great insights and definitive actions.



Robert R. Garland

National Managing Partner of Assurance and Advisory Services, Deloitte & Touche

David Maister has done it again! He has written yet another insight-filled book that will facilitate your growth as a business leader and manager.



Lawrence A. Weinbach

Chairman and CEO, Unisys Corporation

A great "how to succeed" manual for organizations in any field. Maister confirms that success is not about programs and policies but is about the honesty, integrity, and courage of the leader.



Robert R. Garland National Managing Partner of Assurance and Advisory Services, Deloitte & Touche David Maister has done it again! He has written yet another insight-filled book that will facilitate your growth as a business leader and manager.

Lawrence A. Weinbach Chairman and CEO, Unisys Corporation A great "how to succeed" manual for organizations in any field. Maister confirms that success is not about programs and policies but is about the honesty, integrity, and courage of the leader.

James M. Kouzes Co-author of "The Leadership Challenge" This is a straight-talking, data-based, and energy-infused work of uncompromising scholarship and incomparable practicality.

James M. Kouzes Co-author of The Leadership Challenge This is a straight-talking, data-based, and energy-infused work of uncompromising scholarship and incomparable practicality.

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4.9 out of 5 stars
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HALL OF FAMETOP 500 REVIEWERVINE VOICEon 7 May 2004
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