Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy, and Engaging KPIs Hardcover – 2014
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We all struggle to meaningfully measure performance. That's what author Stacey Barr observed from many thousands of her readers and clients over the last 15 years. The most common struggles that executives, managers, and strategy and performance professionals have in measuring performance include measuring intangible goals, finding meaningful measures, and getting buy-in for reporting and using measures. We struggle because we have bad habits. The struggles we have with measuring performance are always associated with a common set of practices. These practices have become bad habits. But when they are replaced with the techniques and templates of the PuMP Blueprint, the struggles ease. Make measuring performance faster, easier and more engaging. The PuMP Blueprint makes performance measurement faster by helping you get it right the first time, not spending years measuring useless things. It makes it easier by giving you detailed how-to steps deliberately designed to solve those common struggles. It makes it more engaging by involving people and their ideas and decisions, not just seeking their sign-off. PuMP helps you build a performance measurement process that truly improves performance.
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The first chapter of this book should be compulsory reading for anyone who claims to be involved in performance management. Rather that the vague bags of hot air and hope, weasel words masquerading as objectives, it clearly dispels the myths around what makes useful, practical, performance management that will deliver results. The rest of the book is equally valuable and provide a step by step guide for practitioners to develop a meaningful way of managing performance in their organisation.
Stacey takes the reader through a clear process:
Step 1: Understanding measurement’s purpose
Step 2: Mapping measureable results (making what you have measureable in the first place)
Step 3: Designing (and choosing) meaningful measures (the emphasis being on meaningful and useful)
Step 4: Building buy-in to measure, and in fact buy-into the whole performance management approach
Steps 5 and 6: Implementing measures and reporting measures
Steps 7 and 8: Interpreting signs and signals from measures and reaching performance targets.
OK a disclosure: I have known Stacy for over 10 years, and I have personally worked in this space for twenty years. She referred to my book in this one. I am delighted that her work in PUMP is now available as a book. Whilst I tend to work at strategy development and the performance management culture, this book still provides me with a practical reference book for the measurement detail.
I strongly recommend you buy, study and apply the thinking and practical material in this book.
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I encourage anyone who is responsible for developing, reading, interpreting, or acting on business measures to read this work – it is a game changer.