IT Policies & Procedures: Tools & Techniques That Work (IT Governance Policies & Procedures) Paperback – 22 Sep 2004
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Most Helpful Customer Reviews on Amazon.com (beta)
knowledge of running an IT operation. This book is very
helpful for technical people who find themselves now having
to manage an IT department. Policies and procedures are very
important in making an IT shop run smoothly, and this book
will give you a head start in getting your shop in order.