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Performance Consulting. A Practical Guide for HR and Learning Professionals. Paperback – 1 Apr 2008

5.0 out of 5 stars 1 customer review

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Product details

  • Paperback: 240 pages
  • Publisher: Berrett-Koehler Publishers; 2 edition (1 April 2008)
  • Language: English
  • ISBN-10: 1576754359
  • ISBN-13: 978-1576754351
  • Product Dimensions: 16 x 1.8 x 23.2 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 1,056,071 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

About the Author

Dana Gaines Robinson is founder and president of Partners in Change, Inc. Her clients include AIG Retirement Services, American Standard Companies, The Coca-Cola Company, Johnson Controls, University of Michigan Health System, QUALCOMM and Wachovia Corporation. James C. Robinson is chairman of Partners in Change. He has consulted with numerous Fortune 500 and Service 500 organizations including Acuity Brands, The Boeing Company, Highmark, Inc., Sovereign Bank, Symantec Corporation, Wachovia Corporation and YMCA.


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Top Customer Reviews

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This book is a gem. I have been using their Gap Zapper for a few years now as a tool to help me spot the problem areas in development solutions so was very excited when this book became available.

It can be difficult to read and understand first time round - it is a departure from most of the traditional training texts. Once you get that it is moving training and development away from reactionary service to performance focused proactive partner you can start to see the power of what they are saying. It is an American text and not everyone will warm to its stateside language.

TNA/LNA in my experience has always been a bit of mythical creature - particularly when you are talking about behaviour and linking it to performance. This book helps you to identify what areas are causing the performance gap and how you can solve it. It helps the learning professional get to the heart of performance issues and explore the reasons why millions of pounds in training may not solve your issue. It helps you explain why managers need to take accountablity and responsibility for training initiatives and help embed learning in the workplace.

If you have problems with training needs analysis, understanding why you still have performance problems when you have delivered training or even why some people will perform and some people won't - then this book will offer some insight for you.
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