The Outsourcing Handbook: How to Implement a Successful Outsourcing Process Hardcover – 3 Feb 2006
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"The detail and advice given...are first class; the authors do not assume any prior knowledge." -- E-Code
"A comprehensive, 'user-friendly' nicely organised reference and guide which is confidently recommended reading." -- The Midwest Book Review
"A hands-on and applied approach to exploring the intricacies of commencing, managing, renewing and/or terminating outsourcing engagements." -- Journal of Economic Literature
"Helps the reader understand each stage of the outsourcing process...and gives important details needed to ensure success." -- Abstracts of Public Administration, Development and the Environment
"Provides a strategy that any manager can implement." -- European Foundation for management development, Vol 50, Issue 1
"The structured approach will be a reliable and practical source of help to anybody dealing with outsourcing, whether in the context of manufacturing or knowledge-work." -- Deependra Moitra, General Manager (Research), Infosys Technologies Limited, Bangalore, India
Easy-to-read and a good reference for managers who are contemplating the use of outsourcing|Provides a detailed step-by-step planning tool for any outsourcing project|Describes the various stages of an outsourcing project and explains how to improve and strengthen the process of outsourcing in any organization|The techniques provided are applicable to any sort of outsourcing effort in any industrySee all Product Description
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Defining the Problems. The book gets straight to the problem areas and defines ten of the most commonly experienced traps; it also identifies excellent context questions that must be borne in mind for any organisation that is considering outsourcing. The authors constantly prompt the reader with thought provoking questions about the internal and external factors to be considered and identify their potential pitfalls. The book also reveals the essential tasks that an organisation needs to perform in order to implement a successful outsourcing project. The details of the example descriptions are excellent and are obviously based on relevant case studies.
The Outsourcing Life Cycle. The book follows a logical methodology that mirrors the processes of a successful outsourcing experience. Also, it guides the reader through the outsourcing life cycle to provide wise counsel on how to repeat the process through attention to knowledge management, metrics, relationship management and the outsourcing management maturity model.
Needs, Assessments, Management and Relationships. The core of the book consists of in-depth assessments of what organisations need to do. The authors take you through all the steps in a logical process. It starts from the strategic view, where the business, operational, financial and risk elements are assessed.Read more ›