Buy Used
£0.40
+ £2.80 UK delivery
Used: Very Good | Details
Condition: Used: Very Good
Comment: Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Onward: How Starbucks Fought For Its Life Without Losing Its Soul Hardcover – 13 Apr 2011

4.4 out of 5 stars 29 customer reviews

See all 10 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
Hardcover
"Please retry"
£7.00 £0.40
click to open popover


Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.



Product details

  • Hardcover: 348 pages
  • Publisher: John Wiley & Sons; 1 edition (13 April 2011)
  • Language: English
  • ISBN-10: 0470977647
  • ISBN-13: 978-0470977644
  • Product Dimensions: 14.7 x 3.4 x 21.9 cm
  • Average Customer Review: 4.4 out of 5 stars 29 customer reviews
  • Amazon Bestsellers Rank: 139,666 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

  • See Complete Table of Contents

Product description

Review

a compelling story gripping stuff. (Management Today, May 2011).

the story of how [Howard] stabilised the company and brought it back to its core values.   (Bookbag.co.uk, May 2011).

a tale of derring–do, traversing the globe and crowded with a cast of exceptional people the book is testament to [Howard s] drive and dedication.   (Financial Times, May 2011).

The book is useful for anyone interested in leadership, management, and building a consumer brand. (The Market, May 2011).

an insight into the challenges faced by anyone keen to build a socially conscious business that is also highly profitable. (Director.co.uk, June 2011).

Schultz s story is incredible a book that shows big brands still have passionate beating hearts. (Management Today, September 2013)

From the Back Cover

On February 26, 2008, customers at 7,100 Starbucks stores in the US were asked to leave. For the next three hours every barista in every Starbucks was retrained in the art of making the perfect espresso. The act was unprecedented, but proof of just how dire things were becoming at a company that could once do no wrong.

For more than three decades, Starbucks had a storied history of being a great place to work, of ethically sourcing and roasting the highest–quality coffee beans, and of crafting beverages for millions of customers who went to Starbucks for coffee and for a sense of community. But by 2008, after years of focusing on rapid expansion, the traits that made Starbucks successful were in jeopardy. Sales started to slide at a distressing rate. The stock price was falling. The company′s very survival was at risk.

To address the emerging problems, former chief executive officer Howard Schultz, who had stepped aside almost eight years earlier to become chairman after growing Starbucks from 11 stores to thousands, did something no one expected: He returned as CEO to oversee day–to–day operations. His goal was not just to stabilize the company, but to transform it by refocusing on core values and reigniting the innovation required to thrive in a dramatically shifting marketplace, all while fending off harsh critics and huge competitors.

Schultz came back with passion and a plan, and in the course of two years–even in the face of painful revelations about internal troubles and a worsening economy–Starbucks astonishingly returned to sustainable, profitable growth.

Onward is the remarkable story of that transformation. Schultz offers readers an extraordinarily intimate look at his daily decision–making process, from closed–door planning sessions in Seattle, to conversations with coffee farmers in Rwanda, to investor presentations in New York during the worst of the economic turmoil.

Onward is more than just a business book. Personally inspiring and unexpectedly candid, it brings a dramatic story to life with the emotional power and narrative suspense of a novel.

"Through the lens of his personal leadership journey, with all of its dizzying ups and agonizing downs, Howard Schultz has written, with aching honesty and passion, the single most important book on leadership and change for our time and for every generation of leaders. This book is not just recommended reading, it′s required."
Warren Bennis, Distinguished Professor of Business, University of Southern California, and author of the recently published Still Surprised: A Memoir of a Life in Leadership

"Howard Schultz′s refreshingly candid, compelling narrative demonstrates what it takes to lead in these extraordinary times. Onward is a rare firsthand account of how one of the world′s most iconic brands overcame the challenges that confront us all."
Indra Nooyi, Chairman and CEO of PepsiCo

"The second toughest thing in business is building a successful enterprise–the toughest is to engineer a turnaround and still maintain the core culture and values of the organization. This is a classic example of how it can be done. Howard has proven it′s not enough to be smart or well intentioned–sustained success will not occur without true passion from the very top!"
Jim Sinegal, cofounder and CEO of Costco

Starred Review: "[This] sequel to the founding of Starbucks is grittier, more gripping, and dramatic, and [Schultz′s] voice is winning and authentic. This is a must–read for anyone interested in leadership, management, or the quest to connect a brand with the consumer."
Publishers Weekly

See all Product description

Related media


Customer reviews

Top customer reviews

on 25 April 2017
Format: Kindle Edition
0Comment|Was this review helpful to you?YesNoReport abuse
TOP 500 REVIEWERVINE VOICEon 2 September 2011
Format: Kindle Edition|Verified Purchase
0Comment| 5 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 9 June 2014
Format: Kindle Edition|Verified Purchase
0Comment| 3 people found this helpful. Was this review helpful to you?YesNoReport abuse

Would you like to see more reviews about this item?

Most recent customer reviews

Pages with related products. See and discover other items: soul food

Where's My Stuff?

Delivery and Returns

Need Help?