Top positive review
Orzly Have a Very Good Customer Service Team
27 March 2018
I first received my grip case last week and it found it far too tight and rigid to fit around my Switch -- so much so that I was worried it was damaging it. I asked for a refund and left a bad review. However, Orzly got in touch to apologise for my experience of they assured me that I had received a faulty product. To make it up t me, they offered to send me a free, non-faulty grip case. I accepted. It arrived today and it works well. It's a marked improvement on the Switch's comfort without the grip. The material is hard-wearing and will obvious protect my Switch if it falls. It takes about 15 seconds to put on and take off. I really appreciated the way Orzly handled my issue; I'm impressed with their level of service and felt obliged to come back here and leave a positive review.