Top positive review
Great little camera when it works !
on 21 March 2014
I have never written a review on here before so there's a first time for everything.
I bought this camera for my wife in July 2013 and it has performed very well. My normal camera is a bulky Canon SLR however I have used the Nikon whenever I have been on a business trip or a family outing. Even with a case, the Nikon hardly takes up any room in a jacket pocket. All was well until today March 21st, the CCD appears to have gone faulty. I have always wanted to see the aurora borealis but not on the LCD screen when pointing the camera at my garden. I am within the 12 month guarantee period however I could not see anything on the website showing that I was entitled to a refund or a guarantee. I feared I was in for a difficult conversation with Amazon.
The people at Amazon have responded instantly to my request for a callback which was very impressive. I asked the agent if they could send another camera but he could not find one available for dispatch. Perhaps he was looking at the .com website as there are plenty on the .co.uk website ? The great news is that the price of the camera will be refunded once I have returned the faulty one to them (free postage). The agent was extremely helpful and there was no quibble over the problem so 10 out of 10 goes to Amazon for the customer experience. Now the question is "will I buy a like for like" replacement ? Overall, we were very happy with the Nikon so I will order another when the refund comes through. I guess we were just unlucky with this one. It's a good little performer and I am more than happy to give Nikon another try. Four stars from me !