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Nee Naw: Real Life Dispatches From Ambulance Control Paperback – 4 Mar 2010
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An insider's guide to an enthralling world and, just like her job, the author's material couldn't be more dramatic or important (Daily Mail)
About the Author
Suzi Brent was born in 1977 in a remarkably boring suburb of London. When she was a child, she aspired to be a doctor but soon went off the idea as it looked too much like hard work. In 2004, inspired by the Christmas episode of Casualty, she successfully applied to become an Emergency Medical Dispatcher for the London Ambulance Service and has been working there ever since. Suzi is the author of the popular blog, Nee Naw (www.neenaw.co.uk). This is her first book.
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Top customer reviews
Everything that you would expect is here - the funny stories, the stories that tug at your heart strings and the utterly frivolous waste of time calls. Clinical need runs from those suffering a heart attack whose call starts with "sorry to bother you" through to those who have a paper cut jumping up and down (figurativeely) demanding an Ambulance.
Later in the book Suzi moves into the chess game that is Ambulance dispatch and allocation constantly managing her resources so that her area is ready for whatever is thrown at it. There is also a very informative section on the perfect 999 call from her point of view.
The first story you read is her experience of the London bombings and how control handled it which puts a sobering background to the rest of the book. You sometimes hear people complaining about the speed of Ambulance response to their major (in reality trivial) injury but the fact is when the chips are down and you have something properly wrong with you there will be an entire hospital's worth of equipment beside you within minutes - this book explains how that happens. Despite huge effort there are cases that just don't make it - the story of the toddler pulled out of the swimming pool being a case in point.
This book is complementary to, and should be read in conjunction with, Blood, Sweat and Tea: Real Life Adventures in an Inner-city Ambulance and More Blood, More Sweat and Another Cup of Tea (or the compendium of both Sirens).
Hoping Ms. Brent writes more in the future!
In fact, I think this should be a book for everyone - as the "rules" that you should abide by if you call 999, I think, must be taught to everybody. (I certainly did. I was once a "why are you asking me these silly questions" man but now, I know they are asked for a reason (even if I cannot answer them)
From the start, a bad day... to the end, (of the book, not the "story"), this book has laughter, fun, smiles... tears, horror, shock and moments of sheer amazement/disbelief - oh, and Bananas (Lots of them, some of them itchy!)
My suggestion? Read this, then go read "Blood, Sweat and a cup of tea" and its follow up. Then think the worst for (some of) humanity that wastes time, thus maybe killing people - then take the lesson that these books teach - If you need an ambulance, say for chest pains, then call... you will not be wasting someone's time... if you have cut your finger, got a cold, are drunk and need a lift home, or just plain annoying.... call someone else, or.. get a plaster, take cold remedy, call a taxi and sober up, or become a stand up comic....
To end. Buy this book, read it - Learn from it. (oh, and laugh, cry and enjoy)
Some stories were hilarious whilst others were truly heartbreaking. A brilliant insight into the world behind the 999 calls. Highly recommended and easy to read.
If you enjoy tales about the emergency services, then I would urge you to read Police, Crime & 999: The True Story of a Front Line Officer.
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Thank you so much for publishing this.
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