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Microsoft® Dynamics® CRM 2011 Step by Step (Step by Step (Microsoft)) Paperback – 14 Feb 2011

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Product details

  • Paperback: 450 pages
  • Publisher: Microsoft Press; 1 edition (14 Feb. 2011)
  • Language: English
  • ISBN-10: 0735648905
  • ISBN-13: 978-0735648906
  • Product Dimensions: 18.8 x 2.8 x 22.9 cm
  • Average Customer Review: 3.8 out of 5 stars 5 customer reviews
  • Amazon Bestsellers Rank: 616,578 in Books (See Top 100 in Books)
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Product description

About the Author

Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year.

Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He has been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several Microsoft CRM certification exams, and is also a cofounder and principal of Sonoma Partners.

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.



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