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Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work (Wiley and SAS Business Series) Hardcover – 16 Apr 2010
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From the Inside Flap
Why do so many organizations struggle with making use of existing knowledge? Why is knowledge sharing--an idea that makes so much sense--so hard to implement? And, why is it not embedded into the everyday practice of every organization if it is so strategic?
With proven ideas for making knowledge sharing a success--as well as insights for why it might not have worked before--Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work draws from author and knowledge-management expert Frank Leistner's experiences, lessons learned, examples, and stories, illustrating what works--and what doesn't work--within the organizational knowledge flow.
Holistic, comprehensive, and grounded in practice, this guide focuses specifically on the human side of making knowledge sharing work, with discussions on:
Pragmatic tips and tricks on initiatives that really work and produce extensive value
How you can influence the organizational knowledge flow
What to consider before starting an initiative
The roles you will or should play during your initiative
Initiative support, culture, and trust--a recipe for knowledge flow success
How you can use marketing to start--and sustain--an initiative
Solutions for avoiding obstacles to knowledge flow
New ways to look at technology and its role within the knowledge flow
Required reading for knowledge managers, CIOs, CKOs, CEOs, and anyone else faced with making decisions aimed at improving an organization's knowledge flow better, Mastering Organizational Knowledge Flow joins years of real experience with proven techniques to drive real business value from your organization's knowledge flow.
From the Back Cover
Praise for Mastering Organizational Knowledge Flow
How to Make Knowledge Sharing Work
"Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly useful for anyone faced with facilitating flows of complex technical knowledge in a global organization. Leistner writes about these topics not in the abstract, but as a very effective practitioner."
--Thomas H. Davenport, President's Distinguished Professor of IT and Management, Babson College
"The approach and insight demonstrated by Frank takes one beyond the overused humdrum technology approaches often associated with knowledge publications. Frank has focused on a practical, human-centered journey that elegantly addresses real-life, day-to-day business requirements in a savvy and holistic manner."
--Frederick Vail, Head, Intellectual Capital Development, E&P, Saudi Aramco
"Mastering Organizational Knowledge Flow is one of the few books I know about knowledge management really worth reading. In an economy increasingly based on knowledge and people, no responsible executive can afford to ignore it."
--Beat Knechtli, Chief Knowledge Officer, PricewaterhouseCoopers, Zurich, Switzerland
"Frank Leistner provides a very savvy guide to the perplexities and possibilities of knowledge flow. He explains practically what he and his colleagues at SAS have learned about sharing, applying, and generating dynamic knowledge. His rich experiences create a map for the rest of us to the creation of significant value for our organizations."
--T.J. Elliott, Chief Learning Officer, Vice President, Strategic Workforce Solutions, ETS
Get your company's know in the flow!
Draw from knowledge-management expert Frank Leistner's breadth of experience and cases to find out what works, and what really doesn't work, in the business world. Take a look inside and you'll find:
Practical tips and techniques on initiatives with proven success rates
Case studies and lessons learned that you can put right to work
Key knowledge-flow components, success factors, and traps
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Most helpful customer reviews on Amazon.com
The emphasis on knowledge flow rather than management is the distinguishing factor that characterizes this book. It is a quick read, informative and thought provoking. As in all such text books on these subjects there are valleys, where you wonder if the only reason for the chapter text was to ensure the publisher got what they wanted. But these valleys of interesting yet unvaluable content are few and far between.
A good effort to provide context on a practical way to find, leverage and retain organizational knowledge.
I would definitely recommend this book to anyone who is involved in a knowledge management initiative: managers, facilitators and knowledge workers alike.