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Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams Paperback – 3 Dec 2015

4.3 out of 5 stars 4 customer reviews

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  • Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
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  • UX Strategy: How to Devise Innovative Digital Products that People Want
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Product details

  • Paperback: 277 pages
  • Publisher: O'Reilly Media; 1 edition (3 Dec. 2015)
  • Language: English
  • ISBN-10: 1491923539
  • ISBN-13: 978-1491923535
  • Product Dimensions: 22.9 x 1.5 x 18.5 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 35,937 in Books (See Top 100 in Books)
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Product description

About the Author

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Consulting and Education with Mural.ly, a leading online whiteboard for digital collaboration. Previously, Jim has worked with large companies, such as Audi, SONY, Elsevier Science, Lexis Nexis, Citrix, and eBay, among others.

Before returning to the US in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany.

Jim’s plays jazz bass in jam sessions and combos in Jersey City, where his currently lives. In 2007 Jim published his first book, Designing Web Navigation (O’Reilly). His second book, Mapping Experiences (O'Reilly), is due out in 2015. He blogs at http://www.experiencinginformation.com and tweets at @jimkalbach


Customer Reviews

4.3 out of 5 stars
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Top Customer Reviews

Format: Paperback Verified Purchase
Exceptional, brilliant - practical, new techniques, ways of working, great examples. I love the book.
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Format: Paperback
A remarkable book: filled with excellent insight, clearly defined processes and general, practical wisdom
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Platform Revolution is a thought leadership offer.
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Ok, not as good as other O'Reiley books
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 4.7 out of 5 stars 28 reviews
5 of 5 people found the following review helpful
4.0 out of 5 stars It is a comprehensive review of the topic and all ... 11 Jun. 2016
By S. Tortorella - Published on Amazon.com
Format: Paperback Verified Purchase
It is a comprehensive review of the topic and all aspects to consider in ...as the title says "Mapping Experiences" from customer journey maps and beyond. covers everything from how to write an project proposal for one to what software to use including collaborative software. My only criticism is that it is hard to see the examples in detail to fully understand. But in the end it is not about copying the examples, but how to create your own for what you need and all the choices and processes that go with defining what that is.
5.0 out of 5 stars Business in graphic nutshell 4 April 2017
By Elena Ivanova - Published on Amazon.com
Format: Paperback Verified Purchase
Very usefull guidence to the graphic organizers and mapping processes in business. A full variety of cases and visual diagrams for business and customer journey. I am fond of it when preparing new course Design management.
5.0 out of 5 stars Excellent, informative, enjoyable work on experience mapping! Don't miss it! 31 July 2016
By Amazon Customer - Published on Amazon.com
Format: Paperback Verified Purchase
"Mapping Experiences" is a thoughtful, intentional work on mapping experiences to ensure stakeholder alignment and to create an actionable launching pad to strategy and design. If you're involved in design projects, definitely read this book!

Mr. Kalbach provides a holistic tutorial on why and how to map the experiences of the people who use your product or service. His writing is very practical, succinct, and informational. Not only will you learn a lot by reading his words but you'll enjoy it in the process.
6 of 7 people found the following review helpful
5.0 out of 5 stars The new bible of experience mapping 3 Jun. 2016
By Michael D Moore - Published on Amazon.com
Format: Paperback Verified Purchase
Excellent! No other resource provides such a thorough and thoughtful overview of the many kinds of experience maps and related visual models. I consider this the new bible of visual experience mapping. As someone who has been deep into both customer experience from a marketing perspective and UX research and design, I would recommend this to anyone in who wants to add these visual tools to their toolbox and actually understand when, where, how, for who, and why to use them. Highly recommended.
5.0 out of 5 stars Must-Have Tool for Customer and Employeee Experience Professionals 29 Dec. 2016
By LUCK - Published on Amazon.com
Format: Paperback Verified Purchase
This is the must-have guide for business analysts and project managers designing employee and customer experiences. It skips the laborious theories in many books, and jumps right into practical examples and exercises you can use with yoru team to assess and improve your processes.
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